Commercial Lines Account Manager

Commercial Lines Account Manager

Acrisure is seeking an experienced Commercial Lines Account Manager to support a large and growing book of commercial insurance business. This role will partner closely with an established Producer and serve as a primary point of contact for clients, managing day-to-day service needs, renewals, carrier relationships, and overall client retention.

This is a client service and relationship management position, not a sales or production role. The Account Manager will focus on maintaining strong client relationships, delivering responsive service, coordinating renewals, and helping clients navigate their commercial insurance needs throughout the policy lifecycle.

This opportunity is well suited for an experienced commercial insurance professional who enjoys working directly with clients, solving problems, coordinating with carriers and underwriters, and serving as a trusted insurance resource without the responsibilities of a traditional producer role.

Candidates must be able to work from our Glendale, California or Towson, Maryland location.

Responsibilities:

• Serve as a primary day-to-day contact for an assigned portfolio of commercial insurance clients
• Build and maintain strong client relationships through proactive communication, responsive service, and consistent follow-through
• Manage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activities
• Coordinate the commercial insurance renewal process from initial preparation through completion
• Gather underwriting information, loss runs, exposure data, applications, and other documentation needed for renewals and account servicing
• Partner closely with the Producer to support client retention and long-term account relationships
• Work directly with carriers, underwriters, and internal teams to obtain coverage information and support renewal strategies
• Review policies, endorsements, and other coverage documents for accuracy and completeness
• Assist clients with coverage questions and clearly explain policy provisions, coverage changes, and renewal recommendations
• Identify service issues or account needs and coordinate appropriate solutions with internal and external partners
• Maintain accurate and timely account documentation within agency management systems
• Partner with internal service, marketing, claims, and underwriting teams to support client needs
• Assist with billing inquiries and other policy-related questions
• Perform additional duties and projects as assigned

Requirements:

• 5+ years of commercial insurance experience required
• Experience managing or servicing commercial insurance accounts highly beneficial
• Strong understanding of commercial lines insurance coverages, policy servicing, and renewal processes
• Experience working directly with commercial insurance clients required
• Experience working with insurance carriers, underwriters, and producers
• Strong client relationship management and retention skills
• Ability to explain insurance coverage, policy changes, and account recommendations clearly to clients
• Experience managing renewals and coordinating multiple account activities and deadlines
• Commercial auto, transportation, or trucking insurance experience beneficial
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple client relationships, renewals, and priorities in a fast-paced environment
• Proficiency with agency management systems and Microsoft Office applications

Education and Licenses:

• Active Property & Casualty license required
• Bachelor's degree beneficial
• Professional insurance designations such as CIC, CISR, CRM, ARM, or CPCU beneficial