Service Manager

Opportunity Profile Location: Indianapolis, Indiana Position Title: Service Manager The Opportunity Step into a leadership role where operational ownership, team development, and business performance intersect at scale. This position is designed for a proven leader who can take full command of a growing service operation and transform it into a high‑performing, highly scalable business unit. The Indianapolis branch is on a strong upward trajectory, with rapid hiring, expanding client relationships, and a clear path toward significant growth. The individual in this role will act as the operational anchor for the market—overseeing day‑to‑day performance while also contributing to long‑term strategy and execution. You will be responsible for driving measurable results across key performance indicators including labor utilization, margins, response times, and overall service quality. This is not a narrow technical management role. It is a true business leadership position. You will lead a diverse team that includes account managers, technicians, and administrative support, while collaborating closely with executive leadership. You will be expected to bring structure, discipline, and consistency to processes while also elevating the performance of a team that is rich in technical capability but needs experienced operational guidance. The impact is immediate and visible: strengthening the foundation of a fast‑growing branch, improving execution across service and project work, and helping position the operation for sustained expansion. For the right individual, this role offers the ability to shape a market, build a team, and directly influence the trajectory of a major service business. The Company This organization is an established and respected HVAC service provider with a multi‑decade history and a strong reputation across multiple markets. The company has built a significant service platform, employing a large technical workforce across multiple locations and generating substantial revenue within its service operations. The business operates across a wide range of vertical markets, including healthcare, education, and institutional facilities, delivering complex HVAC solutions that often combine service, maintenance, and project‑based work. A significant portion of the business is tied to project‑based service work, requiring a higher level of operational sophistication and financial oversight than traditional service‑only models. The organization is in a period of accelerated growth, supported by recent acquisitions, expanding client relationships, and aggressive hiring. The Indianapolis market, in particular, represents a major strategic focus, with expectations for continued expansion in both workforce and revenue. The company’s commitment to growth, combined with its strong market presence and technical expertise, creates a dynamic environment for leadership impact. The Boss This role reports to a Vice President overseeing multiple service branches, a highly experienced leader with a background spanning service, equipment, and mechanical contracting. She brings a strong combination of operational insight and financial discipline, grounded in an accounting background and a data‑driven approach to managing performance. Her leadership style is collaborative and people‑focused. She prioritizes trust, clear communication, and accountability, giving her team autonomy while staying actively engaged in business performance and client relationships. With responsibility across multiple markets and ongoing growth initiatives, she is looking for a strong operator in Indianapolis who can take ownership of the branch and serve as a true partner in scaling the business. The Position The Service Manager is responsible for full operational leadership of the Indianapolis service business. This includes managing field operations, overseeing sales and account management teams, driving financial performance, and ensuring high‑quality service delivery across a large geographic territory. The Indianapolis operation currently includes a team of account managers responsible for both selling and project management, a growing group of union service technicians, and centralized dispatch and billing support. The Service Manager will coordinate across all of these functions, ensuring alignment between field execution, customer expectations, and financial performance. This role extends beyond traditional service management. The individual will be responsible for building structure within a rapidly scaling business—developing processes, coaching internal talent, and creating consistency across execution. Many members of the current team bring strong technical backgrounds but require leadership, direction, and development at a higher level. This role will serve as the central point of leadership to unify the team and elevate overall performance. The position also requires active involvement in client engagement and business development. The Service Manager will work alongside account managers in the field, supporting key opportunities, strengthening customer relationships, and helping develop strategic service programs. With the organization actively pursuing large‑scale opportunities in healthcare and other institutional sectors, the ability to engage at a high level with clients is critical. From a financial standpoint, the role carries full ownership of branch‑level performance. This includes managing revenue growth, controlling labor costs, improving margins, and ensuring accurate job costing and forecasting. The successful candidate will be comfortable working with financial data, identifying trends, and making informed decisions that drive profitability. As the Indianapolis market continues to grow, the scope of this role is expected to expand. The Service Manager will play a key role in hiring, onboarding, and structuring the team to support increased demand. This includes working closely with labor leadership in a union environment, ensuring proper staffing levels, and maintaining alignment between workforce planning and business growth. Essential Functions (Other duties may be assigned) Lead daily operations of the Indianapolis service branch, ensuring alignment with company objectives Manage and develop a cross‑functional team including technicians, account managers, dispatch, and administrative staff Monitor and drive key performance indicators such as billable hours, labor margins, callbacks, and response times Maintain full P&L responsibility for the branch, including budgeting, forecasting, and financial performance analysis Support and develop sales efforts through direct engagement with key clients and collaboration with account managers Oversee project‑based service work, including job costing, execution, and profitability Establish and improve operational processes to support efficiency and scalability Collaborate with leadership on growth strategy, hiring plans, and market expansion initiatives Ensure strong customer relationships and service quality across all client engagements Qualifications Demonstrated leadership experience within HVAC service or a closely related industry Strong operational and financial management capabilities, including P&L oversight Experience managing both field and office‑based teams Ability to lead in a fast‑paced, growth‑oriented environment Proven track record of improving processes and driving performance Strong communication and relationship‑building skills Education and Experience Industry experience within HVAC, mechanical services, or building systems is required Prior experience in a service operations, branch management, or general management role preferred Background that includes exposure to project‑based service work and job costing Competencies Operational leadership and decision‑making Financial acumen and analytical capability Team development and performance coaching Strategic thinking with execution focus Client engagement and business development awareness Work Environment This role is based in the Indianapolis market and involves a combination of office leadership and field engagement. The position requires regular interaction with technicians, clients, and internal stakeholders across a broad geographic territory. Compensation Competitive and aligned with the scope, responsibility, and leadership expectations of the role. #J-18808-Ljbffr