Healthcare Customer Service Specialist

Job Description

Job Description

Healthcare Customer Service Specialist - Mission Valley, San Diego
LHH Recruitment Solutions is seeking a compassionate and detail-oriented Healthcare Customer Service Specialist to join our client's team in Mission Valley, San Diego. This role is ideal for someone with strong phone experience who thrives in a high-volume call environment and is passionate about helping patients.

• Handle a high volume of inbound and outbound calls, assisting patients with scheduling, inquiries, and general support
• Provide accurate information regarding services, appointments, insurance, and billing questions
• Maintain a professional, empathetic, and patient-focused approach on every call
• Coordinate with clinical staff and departments to ensure timely resolution of patient needs
• Assist with appointment confirmations, follow-ups, and reminders
• Resolve patient concerns and escalate complex issues when necessary
• Maintain confidentiality and comply with HIPAA regulations at all times

Qualifications:

• 1-3+ years of healthcare customer service or call center experience is preferred
• Strong phone presence and ability to manage high call volumes efficiently
• Proficient in Microsoft Office Suite
• Excellent communication, problem-solving, and multitasking skills

Position Details:

• Onsite work schedule
• Compensation: $25.00 per hour
• Located in Mission Valley, San Diego
• Contract to hire role
• Full-time, Monday-Friday 8:00am-5:00pm PST

This is a great opportunity to join a patient-focused team in a fast-paced healthcare environment.

Pay Details: $25.00 per hour

Search managed by: Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.