Futures & OTC Client Service Sr Analyst Hybrid

Futures & OTC Client Service Sr Analyst Hybrid Job Req Id: 26964467 Location: Jersey City, New Jersey, United States Job Type: Hybrid Posted: May. 21, 2026 Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Futures & OTC Client Service Sr Analyst is an intermediate level position responsible for managing the front‑to‑back operational client relationship for our Futures and OTC clearing clients. This often requires coordination with other internal Operations, Sales and front office members. The overall objective of this role is to provide white‑glove service to our clients and be their main point of contact for all operational queries. Responsibilities Serve as the client’s go‑to person for all operational items while driving resolution in a timely manner Resolve complex process problems which require an in‑depth evaluation of basic securities processing procedures and industry standards Offer advanced solutions for assigned securities processing areas Drive client automation and decrease high‑risk manual touch points Serve as the client’s expert for all items related to their futures clearing Provide white‑glove client service for the entire client relationship and ensure operational items are closed out on a timely basis Assist with the development of new processes that will focus on streamlining the client service team’s tasks Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Recommended Qualifications 5‑8 years of relevant experience Consistently demonstrates clear and concise written and verbal communication skills Self‑motivated and able to critically think through complex client issues while driving resolution Ability to collaborate across multiple streams of business Education Bachelor’s Degree/University degree or equivalent experience Benefits In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental and vision coverage, 401(k), life, accident and disability insurance, and wellness programs. Additional benefits include paid time off packages, vacation, sick leave and paid holidays. EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi and view Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi