Customer Support Technician

Flex Dental Product SpecialistFlex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.This position is an in-office role in Provo, Utah.Job Overview:Product specialist for our applications for dental offices. (Tier 1)Providing support via chat, email, talk, remote session(s) (multi tasking required)Day to Day Operations:Omni-Channel Support (Chat, Phone, and Email)Internal collaboration with support, training, and billing departmentsExternal collaboration with client's IT services/third partiesEngaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)Individual and Team-Based Problem SolvingWorking with Tier 2/Escalation Support RepresentativeConnecting to clients via remote softwareRequired Experience:Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.Ability to multi-task efficiently (providing multi-channel support simultaneously)Critical thinking/TroubleshootingSelf Manage Workload (Prioritization, Time Management)Ability to be self-directed, prioritize tasks, and organize overall workload.Ability to work effectively in a fast-paced environmentProvide accurate and quick supportPreferred Experience:Technical Support Background (2 years of customer service experience preferred)Understanding of Windows Operating System(s)Previous High Pace Work ExperienceExperience with Multi-Channel Support