Lead Massage Therapist- Full-Time

Lead Massage Therapist- Full-Time

Wasatch Peaks Ranch - Main - Morgan, UT 84050

Overview

Position Type Full Time Job Shift Any Education Level Not Specified Travel Percentage None Category Other

Description

Summary: The Lead Massage Therapist provides high-quality massage therapy and supports daily spa operations at WPR. This position primarily performs treatments and serves as the designated operational lead when the Spa Supervisor is not on-site, ensuring consistent service standards, smooth daily operations, and an exceptional member and guest experience.

Qualifications

Job Duties:

• Performs massage therapy and other approved treatments as an active member of the Licensed Massage Therapist (LMT) team.
• Provides full-day on-site operational coverage during the Spa Supervisor's regular days off and serves as the designated spa lead during those shifts.
• When the Spa Supervisor is on-site, primarily performs treatments with a flexible or on-call schedule based on bookings and spa demand.
• Manages daily spa operations during Supervisor coverage, including bookings, member and guest needs, treatment flow, staff coordination, and spa readiness.
• Opens and closes the spa when scheduled and ensures established opening and closing procedures are completed.
• Manages the spa booking system and communicates directly with members and guests regarding reservations, treatment preferences, special requests, and service needs.
• Directs day-to-day work of massage therapists and estheticians during coverage shifts, adjusts assignments and coverage as needed, and provides immediate coaching and feedback.
• Reinforces established treatment protocols, service standards, sanitation practices, and WPR policies and assists with staff training when requested by the Spa Supervisor.
• Ensures the spa remains clean, organized, appropriately stocked, and treatment-ready throughout the operating day.
• Monitors treatment supplies and linens during coverage shifts and addresses immediate shortages; routine inventory management and ordering remain with the Spa Supervisor.
• Addresses normal member and guest service concerns and escalates significant personnel, financial, or service issues to the Spa Supervisor or Director. Comps, refunds, discounts, or other financial adjustments require approval.
• Assists with member and guest arrival, departure, booking, and payment needs as required to support spa operations.
• Maintains confidentiality of member and guest information and ensures required treatment documentation is completed appropriately.
• Willingly supports other spa operational needs as required to maintain a smooth member and guest experience.
• Performs other duties as assigned.

Licenses and Special Requirements:

• Current Utah Massage Therapist license required.
• Current CPR/AED certification required; certification may be provided by WPR if needed.
• Pass an annual comprehensive background check.

Physical Demands and Work Environment:

• Ability to perform massage therapy and approved spa treatments for extended periods of time.
• Ability to stand, walk, bend, reach, and move throughout the workday.
• Ability to lift and carry linens, supplies, and equipment weighing up to 25 pounds.
• Ability to perform repetitive hand, arm, and upper-body movements associated with massage therapy.
• Ability to perform the job safely and effectively in a treatment and spa environment.
• Remain calm, professional, and engaged while responding to changing operational and member needs.

Education and Experience:

• High school diploma, GED equivalent or higher required.
• Current Utah Massage Therapist license required.
• Minimum of three years of professional massage therapy experience.
• Previous luxury spa, resort, private club, or high-end hospitality experience preferred.
• Previous lead or supervisory experience preferred.

Position Expectations:

• Maintains neat and professional appearance and always observes personal cleanliness rules.
• Self-motivated.
• Member and guest-service oriented.
• Acts professionally.
• Displays a positive attitude toward all staff, members, and guests.
• Courteous towards others.
• Demonstrates a willingness to help others.
• Always acts ethically and maintains appropriate member and guest confidentiality.
• Works well in a team environment.
• Must be aware of and able to abide by safety and sanitation practices.
• Reliable and predictable attendance.
• Wears a clean and presentable uniform.
• Ability to exercise good judgment under pressure.
• Can prioritize needs and effectively manage daily spa operations when serving as the designated lead.
• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.
• Must be able to work holidays, weekends, and overtime as needed with flexible scheduling to respond to member and guest requests.