Director, Future Field Engagement Strategy - Metrics & Incentives

Director, Future Field Engagement Strategy - Metrics & Incentives

Job Description Summary #LI-Remote. This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager; this position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position.

This Director shapes how success is measured and celebrated across Novartis' evolving commercial organization. The role designs forward‑looking performance metrics and incentive frameworks that align with modern engagement models, emerging field roles, and enterprise priorities. By reinforcing the right behaviors and outcomes, this leader helps inspire field teams while driving sustainable customer impact, growth, and long‑term competitiveness.

Key Responsibilities:

• Architect and lead futureready measurement frameworks that define how Customer Engagement and Go‑to‑Market success are assessed across the enterprise.
• Translate complex, aggregated performance signals (e.g., claims, prescribing, payer, CRM insights) into clear, strategic measurement constructs.
• Shape balanced scorecards that intentionally measure both outcomes and critical enterprise behaviors, bringing an outside‑in perspective in close partnership with Insights and Decision Science (IDS).
• Serve as a strategic advisor to senior leadership by delivering forward‑looking insights on performance trends, risks, and opportunities, alongside Insights and Decision Science.
• Reimagine incentive compensation strategies to align with evolving field roles, customer archetypes, and modern engagement models.
• Steward incentive frameworks in partnership with Incentive Compensation teams to ensure they are equitable, transparent, and meaningfully motivating.
• Continuously evolve metrics and incentives to reflect market dynamics, transformation priorities, and real‑world field feedback, in collaboration with Insights and Decision Science.
• Partner across Insights and Decision Science, Finance, Field Leadership, and field enablement teams to ensure performance frameworks remain grounded, agile, and operationally impactful.

Essential Requirements:

• Bachelor's degree required from a 4‑year college or university.
• 10+ years of experience in incentive design, performance management, or field operations strategy within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. Candidates from medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors are also welcome.
• Deep expertise in incentive compensation strategy, customer engagement metrics, and the levers that drive field performance and motivation.
• Proven ability to design and scale innovative, data‑driven models that connect enterprise insights with real‑world field execution.
• Strong fluency in healthcare systems, including payer and provider dynamics, enterprise account management, and evolving technology trends.
• Demonstrated success influencing senior leaders and aligning cross‑functional stakeholders within complex, matrixed organizations.
• Exceptional analytical and strategic thinking capabilities, with the ability to synthesize complex data into clear insights, narratives, and action plans.
• Trusted collaborator and communicator, skilled at building relationships, facilitating alignment, and driving outcomes across functions, geographies, and field teams.

Desirable Requirements:

• Experience working with enterprise incentive compensation platforms and advanced analytics tools, including applying these capabilities to go‑to‑market transformation, evolving engagement models, and new role architectures.
• Background in consulting or high‑growth environments, with demonstrated success building scalable measurement and incentive constructs across global or multimarket teams while maintaining fairness, comparability, and strategic coherence.

Novartis Compensation Summary: The salary for this position is expected to range between $185,500 and $344,500 per year. The final salary offered is determined based on factors such as relevant skills and experience, and upon joining Novartis it will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Compensation includes a performance‑based cash incentive and, depending on the level of the role, eligibility for annual equity awards. US‑based eligible employees receive a comprehensive benefits package, including health, life and disability benefits, a 401(k) with company contribution and match, and a generous time‑off package.

EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e‑mail to View email address on us.fitly.work or call View phone number on us.fitly.work and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range: $185,500.00 - $344,500.00

Skills Desired: Business Planning, Business Reviews, customer relationship management, Customer Requirements, Customer Service, Employee Onboarding, Financial Literacy, Influencing Skills, Operations, problem solving techniques, Resource Allocation, Sales, Sales Force Effectiveness, Sales Operations, Sales Targets, Selling Skills, Strategic Planning, Technical Skills

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