Retail Golf Equipment Sales Associate

SERVICES Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested. Aides athletes by assessing their needs and directing them to the golf services area that most effectively meets their needs. Ensures each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions, and resulting in dramatically improved performance. Demonstrates knowledge of all vendors equipment including heads, shafts, and grips. Supports store services sales by educating the customer on the benefits of club fittings and club repair services available. Makes equipment and accessory recommendations tailored to the customer. OPERATIONS Assists in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times. Participates in merchandise sets, replenishment and recovery processes, pricing and signing execution, etc., to ensure that established presentation standards are met and maintained. Increases store revenue and profitability through a proven process. OTHER Promotes Company programs including but not limited to ScoreCard loyalty, product warranty, private label credit card enrollment, etc. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures; maintains confidentiality of all Company information. Maintains and participates in all recovery and cleanliness standards. Creates an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Takes an all-hands-on-deck approach to support the team. TEAMMATE TRAITS Ensures accountability Customer‑focus Collaborative Instills trust Decision‑quality/decision‑making abilities Action‑oriented QUALIFICATIONS Golf industry experience preferred Golf fitting experience preferred Associates degree or technical diploma in the Golf industry preferred #J-18808-Ljbffr