Call Center Representative

Job Description

Job Description

***You must be a resident of Washington, DC***

We are looking to hire multiple CSRs for a work from home opportunity.

This is an indefinite contract role starting on 7/13/2026 with training through 8/21/26. Training is Monday through Friday and you cannot have any planned time off for those 6 weeks. The call center is open from 8am to 6pm so you must be available for any shift during those times.

All equipment is provided.

Essential Duties and Responsibilities:

1. Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
2. Respond effectively to all forms of inbound and outbound contacts.
3. Track and document all inquiries using the applicable systems.
4. Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.