Members Lounge Attendant

Job Description

Job Description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Grand Del Mar

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Rate of Pay: $20.15/hour USD

Job Description

Responsibilities:

The Members Lounge Attendant is responsible for the upkeep, organization, and service of both the Men’s and Ladies Member Locker Rooms and Lounges. They ensure a welcoming, clean, and well-stocked environment, providing exceptional service to members and guests.

• Food and Beverage Service:
  • Understand the Silverware POS system and Food and Beverage menus.
  • Serve food and beverages in compliance with Fairmont Grand Del Mar standards.
  • Possess knowledge of alcohol and understand drink and bar service standards.
  • Maintain a neat and clean workstation/bar area.
• Member Engagement:
  • Make every effort to learn members’ names, interests, etc., to provide personalized service.
  • Accommodate all member/guest needs/requests promptly and courteously.
• Laundry and Towel Management:
  • Collect and transport dirty towels to the laundry bin at the conclusion of each nightly shift.
  • Stock and store towels appropriately in locker bays, showers, and sink areas.
  • Ensure showers are stocked with towels, slippers, shampoo, conditioner, foot powder, and soap.
• Shoe and Equipment Care:
  • Clean and polish both street and golf shoes at members’ or guests’ requests.
  • Check and replace golf spikes at members’ or guests’ requests.
• Maintain Wet Areas:
  • Ensure wet areas are fully stocked and checked several times a day.
  • Maintain cleanliness and appearance of full Locker Room, Lounge, and patio areas.
• Inventory Management:
  • Maintain an adequate inventory of all supplies.
  • Assist in locker access and issue special request supplies to members as needed.
  • Report any shortage of locker room supplies to the supervisor.
  • Order supplies as needed, ensuring timely replenishment.
• Represent the Club with Professionalism: Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
• Professional Appearance:
  • Maintain a congenial appearance to positively represent the Club.
  • Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
• Adhere to Safety Regulations: Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
• Consistent Standards:
  • Maintain the same high standards for both Men’s and Ladies areas.
• Enhanced Communication:
  • Regularly communicate with other team members and management to ensure smooth operations and address any issues promptly.
• Proactive Problem-Solving:
  • Anticipate member and guest needs and take proactive steps to ensure a seamless and enjoyable experience.
• Event Support :
  • Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
• Feedback Implementation:
  • Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
• Training and Development:
  • Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
• Uniform and Identification: Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
• Miscellaneous Duties:

Perform other duties as assigned by the supervisor, Clubhouse Grill General Manager, and Director of Golf.

Qualifications

Qualifications:

• Valid Driver’s License: Required for potential errands or transportation tasks.
• Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
• Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
• Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
• Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
• Effective Communication:
  • Must be able to communicate effectively with members, guests, and employees.
  • Proficiency in the English language is essential for clear communication.
  • Multilingual abilities are a plus to cater to a diverse membership base.
• Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
• Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
• Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
• Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.
• Previous Experience: Previous experience in a similar role within a luxury club or hospitality environment is preferred.
• Training and Certification: Certification in hospitality or customer service training programs can be advantageous.
• Technology Proficiency: Basic proficiency in using POS systems, inventory management software, and other relevant technology.
• Food Handlers Card : Possession of a valid Food Handlers Card 
• Responsible Beverage Service Certification: Possession of a valid alcohol service certification (e.g., TIPS, ServSafe).

Physical Demands:

• Standing: Ability to stand for extended periods while working.
• Mobility: Ability to bend, kneel, or squat as needed for various tasks.
• Dexterity: Wrist dexterity for handling and manipulating objects.
• Strength: Ability to push/pull up to 50 lbs. as necessary.
• Repetitive Movements: Frequent repetitive movement of arms at shoulder level and both hands.
• Reach and Flexibility: Ability to reach with hands and arms, and the ability to twist the neck.
• Lifting/Carrying: Ability to lift and carry items, including supplies and equipment.
• Stamina: Ability to maintain energy and focus over long shifts.
• Adaptability: Capability to adapt to a dynamic work environment with varying demands and tasks.
• Environmental Exposure: Potential exposure to dust and chemicals, requiring the use of protective equipment.
• Protective Equipment : Use of protective equipment as required to ensure safety during tasks involving chemicals or other hazards

Safety Compliance: Commitment to following safety guidelines and using protective gear correctly.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS