Shift Leader

Operations Lead

Lead the Team. Serve Others. Make an Impact.

Are you a natural leader who loves helping people grow? Do you thrive in a fast-paced environment and take pride in creating an exceptional experience for both guests and team members?

We're looking for an Operations Lead who brings energy, character, initiative, and a genuine heart for serving others. This is more than a shift-lead positionyou'll play an important role in developing our team, maintaining operational excellence, and setting the standard for what great leadership looks like.

As an Operations Lead, you'll work alongside senior restaurant leadership to keep each shift running smoothly, hold team members accountable, and create an environment where people feel supported, challenged, and valued.

What You'll Do

• Lead by example and set the tone for every shift through a positive, servant-hearted attitude.
• Coach and develop team members, helping them build confidence, skills, and leadership abilities.
• Support the day-to-day operation of a high-volume, fast-paced restaurant.
• Ensure our standards for Operational Excellence and Recipe for Service are consistently upheld.
• Provide guests with prompt, friendly, and respectful service while creating genuine emotional connections.
• Help train new team members and make sure they feel welcomed and equipped for success.
• Lead opening and closing procedures and serve as a key holder.
• Count drawers, complete end-of-day procedures, and ensure the restaurant is ready for the next shift.
• Address team member performance and behavioral concerns with professionalism, respect, and consistency.
• Take initiative, solve problems, and respond with a sense of urgency when the restaurant needs you.
• Communicate clearly and work as part of a team where everyone shares ownership and responsibility.

The Leader We're Looking For

We're looking for someone who:

• Has a genuine passion for people and serving others.
• Demonstrates strong character, integrity, and accountability.
• Is dependable and takes ownership without waiting to be asked.
• Can remain positive and composed in a busy, fast-paced environment.
• Builds relationships through genuine communication and encouragement.
• Is comfortable coaching others and having difficult conversations when necessary.
• Understands that leadership means serving the team, not simply directing it.
• Consistently brings the Chick-fil-A spirit of hospitality to every interaction.

What You'll Need

• Prior leadership experience is required, such as Shift Lead, Crew Lead, Team Lead, Supervisor, Restaurant Manager, or Assistant Restaurant Manager.
• Reliable transportation.
• Strong written and verbal communication skills.
• Strong people and leadership skills.
• A commitment to exceptional customer service.
• The ability to coach and manage team member performance.
• The ability to work effectively in a team environment.
• Strong professional references.

What We Offer

This is an opportunity to grow with a team that believes leadership is developed through experience, intentional coaching, and serving others.

As an Operations Lead, you'll enjoy:

• Full-time employment
• Competitive pay
• Flexible scheduling
• Sundays off
• Health, dental, and vision insurance
• Scholarship opportunities
• Hands-on learning from an experienced Operator and Restaurant Leadership team
• Intentional leadership development and opportunities for professional growth
• A fun, encouraging environment where you can positively influence others every day

Ready to Lead?

If you're someone who takes ownership, develops people, moves with urgency, and genuinely enjoys serving others, we'd love to meet you.

Come help us build a team where people can do their best work, grow as leaders, and make a meaningful differenceone guest and one team member at a time.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Day shift
• Night shift

Benefits

• Flexible schedule
• Referral program
• Employee discount
• Paid training
• Health insurance
• Dental insurance
• Vision insurance