Community Manager

Community Manager Opportunity

Guardian has an opportunity for a Full-Time Community Manager to join our team at Alpine Ridge! Alpine Ridge is a 60-unit affordable (RD/Senior) apartment community in Mount Vernon, WA.

The Community Manager will work to ensure that the property meets all ownership goals and objectives, enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Community Manager is responsible for supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time.

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. This position requires general knowledge of all affordable property management duties and operations.

Schedule: 30-34 hours per week; Monday - Friday 8:30 am - 3:30pm

Compensation: $27 - $28 / hour (DOE) + bonus potential!

Housing: Optional (factored into total compensation).

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• High school diploma or GED.
• At least two (2) years of experience managing a multi-family community.
• At least one (1) year of experience working in affordable housing or relevant industry.
• At least one (1) year of prior supervisory experience.
• Strong understanding of and willingness to enforce Fair Housing and Landlord Tenant Laws in the state of WA.
• Excellent attention to detail and organizational skills.
• Strong customer service skills.
• Strong mathematical skills and basic understanding of property budgets.
• Possess basic technology, internet and general computer use skills and willingness to learn new programs as needed.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner, both verbally and in writing.
• Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Always represent Guardian in a positive and professional manner.
• Act as the company's primary coordinator to assure that the company's efforts fully meet and exceed property management obligations.
• Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
• Under the direction of the Regional Property Manager, assist in the development of operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
• Analyze and report monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables in a timely manner.
• Administer budgets, review, and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Regional Property Manager.
• Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
• Complete resident income certifications and re-certifications in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
• Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian's policies on accounts receivable.
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Direct the day-to-day activities of other property staff. Develop, hire, discharge, evaluate performance, coach, and discipline staff with direction from Regional Property Manager and Corporate HR Department.
• Accurately record time worked, adhere to time keeping guidelines including approving site staff time records daily.
• Administer leasing efforts including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance, and performing landlord obligations.
• Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Work with Regional Property Manager to identify, engage and supervise property vendors.
• Approve invoices for all goods/services required to maintain the property's upkeep to company and owner standards and in accordance with property's budget.
• Liaison with corporate departments to provide a team approach to the management of the property.
• Establish and maintain collaborative working relationships between departments and with coworkers. Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Other duties as assigned by the Regional Property Manager.

Guardian – Company Description

Founded in 1971, Guardian Real Estate Services has evolved into a leading west coast management, development and investment firm. The company offers a diversified real estate service platform that includes property management and asset management; investments, development, acquisition and advisory services. With 400 highly qualified real estate professionals, the company's vertically integrated business model is sought by both private and institutional investors. Guardian's management portfolio includes over 149 properties located in five states and comprised of 14,600 multifamily units. The company holds ownership interests in 27% of the portfolio. Approximately 75% of the portfolio participates in at least one government-assisted housing program with the balance being conventionally financed, market-rate housing. As a distinguished leader in the multifamily housing arena, Guardian maintains a commitment to environmentally sustainable business practices.

Guardian Real Estate Services is experienced in all types of multifamily housing, including market-rate, LIHTC, HUD, Rural Development and Bond financed properties. The company also has a subspecialty in Senior Housing with portfolio properties – including Independent and Congregate care housing.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian's growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm. Guardian Offers In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally. AAP/EEO Statement This institution is an equal opportunity provider and employer.