Help Desk Technician

Job Description

Job Description

Join our growing team at Contigo Technology!

At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and relaxed. We are located in North Central Austin near the Domain.

We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal candidate will have a great attitude and be a self-starter with a passion for delivering excellent customer service. In this role, you will be responsible for assisting clients with Tier 1 IT issues and be the direct point of contact for delivering best in class support.

To be successful, you should have the following abilities:

• Good customer service skills: Ability to communicate effectively with clients and provide solutions to their technical problems in a friendly and professional manner.
• Technical proficiency: Basic knowledge of computer hardware and software, as well as experience with troubleshooting and problem-solving techniques.
• Attention to detail: The ability to analyze and diagnose technical issues, paying close attention to the details.
• Good time management: Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
• Patience and empathy: Ability to handle frustrated or angry clients with patience and understanding.
• Basic networking knowledge: Understanding of basic networking concepts such as IP addresses, DNS, and basic network troubleshooting.
• Collaboration: Ability to work well in a team environment, assisting colleagues and sharing knowledge to provide the best possible support to clients.
• Adaptability: Willingness to learn new technologies and processes, and the ability to quickly adapt to changes in the field.

As a Help Desk Technician at Contigo Technology, you will:

• Document all relevant end-user information to identify and resolve problems
• Build positive relationships with clients
• Respond to and resolve assigned tickets, both remotely and onsite
• Utilize software updates, drivers, knowledge bases, and FAQs to resolve problems
• Test fixes to ensure complete resolution
• Participate in client projects to implement hardware or software solutions

Our office dress code is business casual (slacks and polo or dress shirt), and our business hours are 8am - 5pm. We offer a comprehensive benefits package including 401k, vacation/PTO, and excellent medical, dental, and vision insurance.

If you are self-driven, motivated, and have a positive attitude, we encourage you to apply for this exciting opportunity!

Company Description

Contigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support and AI Services for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission.

At Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.

Company Description

Contigo Technology is a leading Managed Service Provider (MSP) offering comprehensive IT support and AI Services for businesses in the Austin area. With over 100 clients, our experienced technical team has a wealth of knowledge and expertise in various line of business applications, cloud solutions, project management, and modern IT projects. We have been recognized as a top Microsoft Cloud Partner and have received accolades from Inc. Magazine and the Texas Workforce Commission.\r\n\r\nAt Contigo, we are dedicated to supporting Austin's business community and are thrilled to be part of the city's thriving growth. As a full-service IT solution, we can act as your entire IT department or simply provide additional support to your current team. Whether you need complete IT support or just a little extra help, Contigo Technology is your solution.