Eligibility Section Manager - San Francisco Human Services Agency (0923) (166951)

Job Description

Job Description:\n\nCompany Description\n\nThis is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: Application Opening: September 16, 2026\n Application Deadline: The final day to apply is September 29, 2026\n Compensation Range: $149,656.00 to $190,996.00 (Manager II - 0923)\n Recruitment ID: PBT-0923-166951; RTF0166950-01118127\n\nSan Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.\nHuman Services Agency (HSA)\n At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.\n From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.OUR COMMITMENT TO RACIAL EQUALITY\n As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.Job Description\n\nUnder administrative direction, incumbents in this class provide mid-level management functions in an operating department with responsibility for a section, program or defined functional area and may assume responsibility for one or more section(s), operational area(s), or operationally related services.\nThis position makes decisions, which deviate from routine processes, new technology, and/or additional resources, that impact the units’/sections’ daily operations and implementation of established procedures and policies and solve problems requiring analyses of issues. These managers typically contact and/or establish working relationships with others at similar levels within the organization.\nESSENTIAL DUTIES:\nAccording to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.\n\n Manages CalFresh and Medi-Cal programs, operational activities, and projects\n Provides management support to Service Center functions such as Face-to-Face, Service Counter, and the Inbound/Outbound phones including supervision, decision making, and planning\n Manages and evaluates the units providing application processing and ongoing case maintenance\n Develops outcome measures and ensure goals are met\n Coordinates and participates in program activities and meetings with internal divisions and outside agencies, Community Base Organizations, to enhance service delivery to customers\n Works closely with staff and management of other programs in the department and outside agencies to implement and support departmental goals\n Supervises, trains, and evaluates the activities of staff and assists and supports supervisory staff, when needed\n Monitors and evaluates staff performance to determine appropriate decisions made in eligibility determination in accordance with federal, state, and local laws\n Directs and coordinates the activities of staff assigned to special projects to ensure required deadlines are met\n Applies departmental and city policies and procedures to correct work related performance issues\n Evaluates procedures, identifies and analyzes problems and issues, and assists in developing and implementing operational policies to ensure efficient operation of the program\n Reviews and interprets administrative letters, memos, and Medi-Cal Eligibility Division Information Letter (MEDILs) from the state on program regulations\n Responds to inquiries from clients, advocates, clinics/hospitals, institutions, and community organizations\n Performs related duties and responsibilities as assigned\nQualifications\n\nEducation\nPossession of a baccalaureate degree from an accredited college or university;\nAND\nExperience\nFour (4) years of full-time professional experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization.\nQualifying experience(s) must be equivalent to one (1) or more of the following City and County of San Francisco’s classifications:\n\n 2917 Program Support Analyst\n 2913 Program Specialist\n 2909 Hospital Eligibility Supervisor\n 2907 Eligibility Worker Supervisor\n\nSubstitution for Education\nA bachelor’s degree may be substituted with experience on a year-by-year basis (2000 hours is equivalent to one year of experience)\nApplicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted.\nDesirable Qualifications\nThe stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:\n\n Supervisory experience working with professional-level employees\n Experience using Excel, Power BI, or other similar functioning software.\n Familiarity with county welfare programs, finance structures, regulations, and data sources.\n\nVerification of Experience and/or Education\nEvery application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. \nApplicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.\n Resumes will not be accepted in lieu of a completed City and County of San Francisco application.\n Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.Selection Procedure(s)\n After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:Supplemental Questionnaire Examination (Weight: 100%)\n Applicants who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure the following competencies, which may include, but are not limited to:\n\n Leadership\n Managing Performance\n Displaying Ownership and Accountability\n Delivering Results\n Handling & Resolving Conflict\n Leading Cross-Divisional Collaboration\n\nApplicants who meet the minimum qualifications will be notified by email of the exact time, date, and location of the supplemental questionnaire examination.\n This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.\nApplicant scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.\nApplicant exam responses will be vetted, as appropriate, using Artificial Intelligence (AI) use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.\nA passing score must be achieved on the supplemental questionnaire examination to continue in the selection process.\n\nAdditional Information\n\nEligible List/Score Report:\n A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.\n The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.\nTo find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.\nTerms of Announcement and Appeal Rights:\n Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at Information Regarding Employment with the City and County of San Francisco\n\n Information About the Hiring Process\n Conviction History\n Employee Benefits Overview\n Equal Employment Opportunity\n Disaster Service Worker\n ADA Accommodation\n Veterans Preference\n Seniority Credit in Promotional Exams\n Right to Work\n Copies of Application Documents\n Diversity Statement\n\nWhere to Apply\n All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.\nComputers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.\nEnsure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.\nApplicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).\n Applicants will receive a confirmation email from View email address on us.fitly.work that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. \n If you have any questions regarding this recruitment or application process, please contact the exam analyst Valerie Tieu at View email address on us.fitly.work or at View phone number on us.fitly.work. Recruitment ID: 166951\nAll of your information will be kept confidential according to Equal Employment Opportunity (EEO) guidelines.\n\nThe City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.