UX Researcher at Ford Motor Company Palo Alto, CA

UX Researcher job at Ford Motor Company. Palo Alto, CA. We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best‑class interaction experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers. Ford's Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company's vision of a fully electric transportation future. EVDD is customer‑obsessed, entrepreneurial, and data‑driven and is dedicated to delivering industry‑leading customer experience for electric vehicle buyers and owners. You will join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams. In this position As a UX Researcher for Ford Digital Product Design, you will be responsible for conducting a wide range of research activities to ensure Ford is delivering the highest quality user experience. Ideally, you have experience with mixed methods, demonstrating a knack for gathering both quantitative and qualitative data and surfacing compelling and actionable insights. At minimum, you are a generalist researcher, familiar with a wide variety of UX research methodologies. You will be a part of a team that works cross‑functionally with design, product and engineering stakeholders, helping them to make data‑driven and customer‑centric decisions. What you’ll do Plan and lead end‑to‑end research activities to help the Digital Product design team deliver high quality experiences that satisfy and delight customers, using a range of research methodologies including foundational qualitative research (e.g. ethnographic, observational, interview and diary studies, competitive landscape research), survey design and quantitative analysis, usability studies, heuristic evaluations, concept studies and iterative design testing, usability benchmarking, and more. Work closely with design and product partners to understand research goals and plan activities that meet learning objectives and deliver measurable impact. Analyze research findings and report outcomes in the form of helpful, digestible insights to internal partners and stakeholders. What you’ll have Bachelor’s Degree in User Experience, Human Computer Interaction, Industrial Design, Human Factors, or related degree. 5+ years of experience as a User Researcher, UX Designer, Human Factors Researcher, Insights Analyst, or Strategist. 3+ years of experience with on‑site/field research, e.g. in‑person usability studies. 2+ years of experience conducting foundational, strategic research. 2+ years of experience with quantitative analysis. Availability to travel up to 15% of time. Proficient in most online/remote user research tools, e.g. Dscout, Usertesting, UserZoom, Qualtrics (or similar survey platform). Experience synthesizing quantitative and qualitative research findings into actionable insights. Even better you’ll have Master’s Degree in User Experience, Human Computer Interaction, Industrial Design, Human Factors, or related degree. 3+ years of experience with mixed methods research. 3+ years with research on hardware/software products (digital devices). Experience with statistical analysis. Technical acumen for helping to set up and trouble‑shoot functional prototypes. Experience in, or knowledge of the Agile process. Proficient in using Jira. Proficient in using Figma. Proficient in using Protopie or other prototyping tools. Benefits Immediate medical, dental, vision and prescription drug coverage. Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidised back‑up child care and more. Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. Vehicle discount program for employees and family members and management leases. Tuition assistance. Established and active employee resource groups. Paid time off for individual and team community service. A generous schedule of paid holidays, including the week between Christmas and NewYear’s Day. Paid time off and the option to purchase additional vacation time. Other Information Salary grades 7‑8. Visa sponsorship is not available for this position. Candidates must be legally authorised to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io. #J-18808-Ljbffr Ford Motor Company