Learning & Development Specialist

Focusing on the development and enhancement of training programs, the full-time hybrid Learning & Development Specialist will create and maintain training content aimed at improving sales and customer engagement skills while collaborating with cross-functional teams to ensure effective learning solutions. Key responsibilities Design, develop, and deliver learning solutions for new hires and tenured agents, addressing product launches and ongoing skill development Collaborate with subject matter experts and stakeholders to gather accurate information and validate training content Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs Required qualifications 2+ years of experience in call center operations, sales, or loan processing BA/BS degree in Learning & Development, education, or a relevant field Understanding of learning theories and the ADDIE model Proficiency in Google Workspace Ability to write clear and engaging content for diverse audiences