Experienced Automotive Service Advisor

Service Advisor

Salt Lake Valley CDJR is a leading automotive group committed to providing top-tier customer service and high-quality products. We are looking for a motivated and customer-focused Service Advisor to join our team. If you're passionate about providing excellent service and have a background in automotive service writing, we'd love to meet you!

Job Description

As a Service Advisor, you will act as the main point of contact between our customers and the service department. Your role is to ensure customers receive a superior service experience while managing their repair and maintenance needs.

Key Responsibilities

• Greet and assist customers with their service needs in a friendly and professional manner
• Schedule service appointments and confirm service details with customers
• Communicate clearly with customers regarding the status of their vehicles
• Prepare repair estimates, obtain approvals, and ensure proper documentation
• Advise customers on recommended maintenance and repairs based on diagnostic reports
• Coordinate with the service team to ensure timely and efficient repair and service
• Maintain accurate records of customer interactions and service history
• Ensure customer satisfaction by addressing inquiries, complaints, and concerns
• Process customer payments and handle warranties and claims
• Stay current on industry trends, products, and services to better assist customers

Qualifications

• High school diploma or equivalent (Associate's degree or higher is a plus)
• Proven experience as a Service Advisor or in a customer-facing role
• Strong communication and interpersonal skills
• Ability to handle multiple tasks efficiently and under pressure
• Knowledge of automotive repair services and maintenance (preferred, but not required)
• Excellent organizational skills and attention to detail
• Proficient with computers and service software (CRM experience is a plus)
• A valid driver's license

Benefits

• Competitive salary and bonus opportunities
• Health, dental insurance
• Paid time off and holidays
• 401(k) plan with company match
• Employee discounts on services and products
• Ongoing training and career development opportunities