Assistant Office Manager - State Farm Agent Team Member

Responsive recruiter


Benefits:

• Paid time off
• Training & development
• 401(k) matching

Role Description

We are seeking an energetic, detail-oriented, and highly organized Assistant Office Manager to help keep our growing agency running smoothly. This position combines front-office customer service with executive and administrative support. The ideal candidate is outgoing, goal-driven, proactive, and genuinely enjoys helping others.

We're looking for someone who doesn't just manage tasks, but takes pride in creating order, solving problems, and helping the people around them succeed. Someone who anticipates needs, takes initiative, and follows through without needing constant direction. You'll play an important role in creating an exceptional customer experience while supporting the Agent and team in achieving our goals.

Responsibilities

• Serve as a welcoming first point of contact for customers, answering phones, greeting visitors, and directing inquiries.
• Manage calendars, schedule appointments, coordinate meetings, and assist with daily priorities.
• Maintain accurate customer records, track follow-ups, and manage activities within our CRM system.
• Provide executive and administrative support to the Agent, including correspondence, reporting, and project coordination.
• Anticipate needs, organize workflows, monitor deadlines, and take ownership of ensuring important tasks are completed.
• Identify opportunities to improve office processes, customer experiences, and team productivity.
• Support team initiatives, customer outreach, and agency growth goals.

Culture

We believe in working hard, having fun, and winning together. Our agency thrives on positive attitudes, accountability, teamwork, and a genuine passion for helping people. We value individuals who take ownership of their responsibilities, embrace challenges, seek continuous improvement, and celebrate shared success. We strive to create an environment where everyone is encouraged to grow personally and professionally while making a meaningful difference in the lives of our customers.

Qualifications

• Experience with CRM software and proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities.
• Excellent written and verbal communication skills with a friendly, confident, and professional demeanor.
• Experience in administrative support, executive assistance, office coordination, or customer service preferred.
• Demonstrated ability to anticipate needs, take initiative, and follow through independently.
• Self-motivated, goal-oriented, and comfortable taking ownership of responsibilities.
• Strong time management, problem-solving, and prioritization skills.
• Ability to handle confidential information with professionalism and discretion.
• Adaptable, dependable, and comfortable transitioning between customer-facing and administrative responsibilities.
• A genuine desire to serve others and contribute to the success of the team.

Compensation: $14.00 - $20.00 per hour


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Wichita, KS and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.