Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Forward-thinking B2B SaaS / CRM technology organization
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is in search of a Vice President of Customer Success to take on a pivotal role in overseeing the full post-sale customer lifecycle. The successful candidate will be responsible for leading the implementation, enablement, support, retention, and expansion efforts for mid-market and enterprise customers. This includes owning and scaling the end-to-end customer success strategy, driving adoption, and ensuring high levels of customer satisfaction. The role also involves leading cross-functional partnerships with sales, product, and engineering teams, as well as establishing and monitoring customer health metrics and KPIs. Applicants for the Vice President of Customer Success position at the company should have a minimum of 8 years' leadership experience in customer success within the B2B SaaS sector. A strong background in Salesforce or a similar CRM platform is essential, as is a proven track record of improving customer retention and driving expansion revenue. The role requires excellent executive communication and operational leadership skills, as the VP will be expected to serve as an executive sponsor for key enterprise accounts and lead customer success, implementation, and support teams. The ideal candidate will be a strategic thinker, capable of developing and executing customer success strategies that align with the company's overall business objectives.
Functions
- General Management
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Phoenix, AZ vacancy
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...Suggested
$150k - $180k
...deposition technology, we, provide our customers with unique coatings inaccessible with... ...team, and manufacturing capabilities. The Vice President of Engineering and Operations will... ...operational, and organizational decisions. The successful candidate must be willing to work hands...SuggestedFull timeSwift Coat
Phoenix, AZ1 day ago$100k - $110k
...Vice President of Management Services – Executive Leadership Opportunity Are you a dynamic HOA professional who has mastered the art... ...Opportunity As a VP, you will serve as the backbone of client success, overseeing a portfolio of 40–50 communities and leading a...SuggestedFull time360X Staffing
Phoenix, AZ2 days ago- Human Resources Manager | Industrial Manufacturing | On Site | Phoenix, AZ Well-established industrial manufacturing organization seeks an experienced Human Resources Manager for its Phoenix facility. This role reports to the Plant Manager, serves as a key member of...SuggestedHourly payFull timeWork at officeShift work
INTech
Phoenix, AZ2 days ago - ...organization in which to develop a long and successful career! ELS is hiring for the position of Regional Vice President in Phoenix, AZ. What You’ll Do The Regional... ...achieves its financial goals and exceeds customer expectations. Your Job Will Include...SuggestedFull timeTemporary workLocal area
Equity LifeStyle Properties, Inc.
Phoenix, AZ2 days ago - ...provider of contracted construction services to public and private customers across the US. This organization is positioned for growth,... .... As a key member of the divisional executive team, the Vice President – Finance will report to the Division President and assume an...Full timeContract workLocal area
Pinnacle Search
Tolleson, AZ1 day ago - ...Area Vice President Department: Area Leadership / Operations Reports to: Regional Vice President Area Vice President Department... ...Build leadership depth through coaching, development, and succession planning. Create a strong Area culture centered on safety,...Full timeFor contractorsFor subcontractorLocal areaFlexible hours
Concrete Strategies LLC.
Phoenix, AZ3 days ago - ...utility investments to over one million customer connections, largely in the United... ...and shareholders. Purpose The Vice President, Financial Business Services & Financial... ...and systems specialists. Develop succession plans and leadership capability. Build...Full timeFlexible hours
Liberty
Phoenix, AZ4 days ago $175k - $230k
...Job Title: Vice President of eCommerce Location: Phoenix, AZ Department: Marketing /... ...optimization, merchandising, analytics, and customer experience. Key Responsibilities... ...of Amazon marketplaces. ~ Proven success in scaling DTC (Shopify) revenue and improving...Full timeR2 Global
Phoenix, AZ4 days ago$170.4k - $210.49k
Job Title:Vice President, Commercial Banking- Innovation BankingLocation:IL - Chicago LPOWhat... ...checking and deposit relationships with customers. You'll also be responsible for... ...knowledge, learning the ins and outs of how successful companies operate and manage their finances...Full timeWestern Alliance Bancorporation
Phoenix, AZ4 days ago- Job SummaryThe CompanyOur client is a respected real estate development firm specializing in acquiring and developing multifamily properties in the Phoenix area. Their portfolio includes ground-up & value-added luxury, workforce, and mixed-income housing, with a focus on...Contract workLocal area
Macdonald & Company
Phoenix, AZ1 day ago $232k - $334k
...intelligence and grit to every aspect of your job. Join us for the chance to achieve your ambitions and build your legacy.The Vice President of Operations will have his/her own project assignment as the senior-most construction professional on the project, and will also...Contract workTemporary workFor contractorsFor subcontractorWork at officeFlexible hoursSuffolk Construction
Phoenix, AZ5 days ago$170k - $220k
...Insurance department is seeking a Regional Vice President for Commercial Lines to join our... ...team members to provide a high level of customer service for agency partners, claims, risk... ...matrixed environment. Key Measures of Success: Delivers annual financial plan. Aligned...Temporary workWork at officeLocal areaWork from homeFlexible hoursThe Hanover Insurance Group
Phoenix, AZ5 days ago- Vice President, Commercial Claims(Officer Level), 225K+base, bonus, benefits, profit share-Officer level benefits, Phoenix, AZ (relocation assistance provided)National property & casualty carrier is seeking a Vice President, Commercial Claims, responsible for the implementation...Relocation package
Hollinger
Phoenix, AZ1 day ago - ...Macdonald & Company has been exclusively retained to appoint a Vice President, Asset Management to be based in Phoenix, AZ.The Opportunity:... ...data, and other related data to improve performanceProven success in budgeting, financial management, team development, and performance...
Macdonald & Company
Phoenix, AZ1 day ago - Job TitleRegional Vice President - ShawGrass WestPosition OverviewShawgrass offers premium artificial... .... We uphold a tradition of quality and customer satisfaction, enhancing backyards,... ...experience, including demonstrated success in business-to-business sales.Previous...Full timeFor contractorsWorldwideNight shiftRotating shiftDay shift
Shaw Industries Group
Phoenix, AZ1 day ago - ...and operational intelligence tools.The Vice President, Operations Procurement - West is responsible... ...that impact revenue, margin, and customer outcomes.This leader brings a growth mindset... ....Be a multiplier of talent to support succession planning and leadership readiness...For contractorsLocal areaWorldwide
Fortive
Phoenix, AZ3 days ago - The Vice President of Member Experience is accountable for how members experience Desert Financial Credit Union across every member-facing... ...; including managing teams within member experience and/or customer experience required.Strategic and systems thinking — ability...Full time
Desert Financial Federal Credit Union
Phoenix, AZ4 days ago - Job Title:Vice President, Commercial Underwriting CRELocation:CityScapeWhat you'll do:As a Commercial... ...credit information and references for customers, loan officers, or other agencies as... ..., learning the ins and outs of how successful companies operate and manage their finances...Full time
Western Alliance Bancorporation
Phoenix, AZ1 day ago $225k - $250k
...scale.Job Description:Position Summary The Vice President, Global Total Rewards is a key member... ...dispersed organization. Demonstrated success designing and executing enterprise compensation... ...Build strategic partnerships Promote a customer-first mindset Allocate global resources...Full timeTemporary workLocal areaRemote workEpiq Systems
Phoenix, AZ4 days ago- Job SummaryThe Sr. Vice President, Valuation is responsible for independently preparing market value appraisals for commercial real estate... ...or requiredEssential QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily...TraineeshipWork at officeLocal area
Kidder Mathews
Phoenix, AZ4 days ago $120k - $160k
...strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Regional Vice President is responsible for being a subject matter expert in AI, driving strategic growth and revenue expansion within assigned...Currently hiringWork at officeLocal areaRemote workWorldwideHome officeFlexible hours$250k - $350k
...take ownership of production, portfolio profitability, broker relationships, talent development and operational performance. The successful candidate will combine strong casualty underwriting expertise with proven leadership, commercial judgement and business-development...Full timeRemote workLedgebrook
Phoenix, AZ2 hours ago$110k - $170k
...Stories are properly vetted, prepared, executed, and delivered to customers. This role collaborates with others to ensure that proposed... ...outcomes to other teams Assist the others in defining Epic success criteria and desired outcomes Evaluate, prepare, execute, and...Full timeLocal areaRemote workSitusAMC
Phoenix, AZ5 days ago- ...Vice President of Construction Phoenix, Arizona, United States EōS Fitness is bold, upbeat, and motivating. Not only in our fitness... ...Experience supporting rapid growth across multiple states. ~ Proven success delivering large-scale capital projects on time and within...Daily paidFull timePart timeFor contractorsLocal areaRemote workRelocation
EŌS Fitness
Phoenix, AZ1 day ago $150k - $170k
...and serves more than 600M meals annually. Job Summary VICE PRESIDENT OF OPERATIONS Morrison Healthcare | Tampa to Melbourne, FL... ...a strong management team, with a focus on accountability and succession planning. Use financial reports and company scorecards to...Contract workLocal areaRemote workRelocation packageFlexible hoursCompass Group, North America
Phoenix, AZ5 days ago$90k - $180k
...driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power...Full timeContract workPart timeWork experience placementLocal areaBMO Bank
Phoenix, AZ3 days ago- Who Are We?Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment,... ...the Opportunity?With broad oversight, the Assistant Regional Vice President (ARVP) assists the Regional Vice President in strategic management...Full timeWork at officeLocal areaRelocationHome office
The Travelers Indemnity Company
Phoenix, AZ4 days ago - ...The Vice President – Business Development is a senior leadership role responsible for driving... ...Growth Leadership Monitor market trends, customer needs, competitive landscape, and... ...services, solutions, and client base. Success Metrics Revenue growth and pipeline conversion...
Academian
Phoenix, AZ5 days ago - ...Vice President of Operations | Ambulatory Infusion Centers | West Work Arrangement: Hybrid... ...environment for providers and staff. The successful candidate will bring a thoughtful,... ...communicate regional performance. Strong customer service and conflict‑resolution skills,...Work at office
Mackenzie Stuart
Phoenix, AZ5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- senior associate vice president Phoenix, AZ
- vp hr Phoenix, AZ
- vp of product (remote) Phoenix, AZ
- vice president of quality Phoenix, AZ
- vice president facilities Phoenix, AZ
- investment banking vice president Phoenix, AZ
- vice president education Phoenix, AZ
- vice president of environmental health and safety Phoenix, AZ
- vice president manufacturing Phoenix, AZ
- vp merchandising Phoenix, AZ