Customer Care Representative

Job Description

Job Description

Customer Care Representative

StableDry Services owns several brands that provide commercial and residential foundation repair, waterproofing, floor support systems, sinkhole remediation, encapsulation, concrete leveling, and other specialty contracting services across the southeastern United States.

Ox Foundations Solutions is expanding its Customer Care Center and looking to add a Customer Care Representative to help support our growing brands. The Customer Care Representative is responsible for providing excellent customer service, booking appointments, addressing inquiries, and supporting the team with administrative tasks. This is a remote full-time position.

What you’ll do:

• Provide accurate, valid, and complete information to customers through phone calls, emails, and other communication channels.
• Book appointments for the sales team and production team based on online requests and incoming phone inquiries.
• Assist the team by effectively navigating incoming phone calls and directing them to the appropriate departments or representatives.
• Identify and assess customers' needs to ensure high levels of satisfaction and resolve any issues promptly.
• Maintain up-to-date records of customer interactions, appointments, and inquiries in the customer database.
• Coordinate appointment schedules to optimize the availability of the sales team.
• Address customer questions and concerns with a patient and professional demeanor, ensuring clear and concise communication.
• Follow up with customers to confirm appointments and provide updates on inquiries.
• Collaborate with internal teams to ensure seamless communication and support for customer-related matters.
• Contribute to continuous improvement efforts by providing feedback on common customer issues and identifying process improvement opportunities.
  

What you’ll need:

• Servant-leader mindset.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Knowledge for providing outstanding customer service.
• Ability to efficiently navigate the customer database & calendar after training.
• Microsoft applications such as Word, Excel, etc.

What you’ll get:

StableDry Services offers talented team members exceptional opportunities to learn and grow professionally with rewarding careers. We offer a competitive benefits package including medical, dental, prescription plan, vision, disability coverage, life insurance coverage, 401K match, and holiday/vacation benefits.

Ox Foundation Solutions is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, veteran status, or disability status.

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