Senior Specialist, Production Services Application Support Analyst

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst  to join our Managed Accounts Solutions Platform team. This role is located in Berwyn, PA .

In this role, you’ll make an impact in the following ways: 

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.

• Maintain and support applications and their operating environments.

• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.

• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents Lead or partner with other team members on analyzing moderate to complex issues.

• Perform ongoing health checks and validations after changes or significant incidents.

• Provide input and recommendations for technical solutions on application problems.

• Perform diagnostics and troubleshooting for more complex issues and escalate to second level application or infrastructure support when necessary.

• Design and implement automation for manual processes.

• Mentor or provide guidance for junior team members.

• Partner with quality assurance, development, and business teams to support client needs.

• Contribute to the achievement of related teams' objectives.

   

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree in computer science or related discipline, or equivalent work experience required.

• 4-6 years of experience in applications support or production environment required.

• Experience in the financial services industry is essential.

• Experience in Java, Oracle, Perl, and Python.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.