Campus Undergraduate Summer Internship Program - 2027 Product Management, Global Merchant & Network Services - Phoenix, AZ

JOB DESCRIPTION

Business Unit/Role Specific Information

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

About American Express Global Merchant & Network Services

The American Express business has two core types of customers. The Card Members that use our cards to make purchases, and the businesses that accept them. In Global Merchant & Network Services, we primarily focus on the businesses that accept our cards. We bring together the businesses that manage and evolve the company’s relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally. This is an exciting time for GMNS. We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners. To put the scale of our global reach in numbers:

• More than 80 million global locations accept American Express payment products
• We operate in 198 countries and territories
• We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.5 trillion in network volume
• We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf

This internship experience will offer you the opportunity to be part of an innovative and passionate team focused on making American Express an indispensable payments partner to our merchants, delivering differentiated products and services and driving revenue growth for both merchants and American Express.

Product at American Express is an exciting opportunity to drive the vision, strategy, and development for our cutting-edge digital products and applications. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. The Associate Product Manager role requires you to collaborate with multiple stakeholders across the organization to manage the end-to-end lifecycle of a product, service, or application. This is a great opportunity to stay on the cutting edge of innovative and disruptive digital solutions and directly contribute to the success of American Express.

RESPONSIBILITIES

What type of work can you expect to do at American Express during the 10-week internship?

• Contribute to the product vision, strategy, and value proposition.
• Understand customer paint points, customer journey, personas and be able to clearly articulate the product value proposition.
• Conduct market and user research, identify market trends, and evaluate the competitive landscape to identify opportunities to further enhance the product value proposition.
• Develop business cases articulating the quantitative and strategic business impact of a product or service
• Collect and synthesize product data to drive actionable insights and steer the product strategy.
• Partner with Delivery and Technology teams to groom, prioritize, and execute on the product backlog in an agile environment.
• Drive product and/or feature adoption and engagement in partnership with cross-functional stakeholders, including development of marketing & servicing materials, and measuring impact post launch
• Collaborate with key internal and external stakeholders (e.g., engineering, data, analytics, other product management teams, etc.) to deliver results as a cross-functional team.

QUALIFICATIONS

Minimum Qualifications

• Currently enrolled in a full-time bachelor’s degree program
• Bachelor’s degree candidates with an expected graduation date between December 2027 and June 2028.
• Experience in the payments industry is a plus.
• Experience with SQL and/or Hive is a plus.

Preferred Qualifications

• Strong interest in the payments industry, digital products, and product management.
• Strong analytical and problem-solving skills with the ability to distill down complex concepts or problems.
• Intellectual curiosity and desire to continually learn about the changing payments landscape and emerging technologies.
• Ability to collaborate with and build strong relationships with leaders, colleagues in different time zones, and cross-functional partners to deliver value beyond traditional means.
• Excellent written and verbal communication skills with ability to present ideas clearly and concisely and translate to diverse sets of stakeholders.
• Strategic and innovative mindset with ability to translate data and insights into actionable business opportunities
• Strong project management skills, communication skills, and attention to detail.
• Proficient in analytical and presentation tools, including MS Excel and PowerPoint
• Demonstrated resilience, proactive problem solving, ‘can do’ attitude, and optimism in changing circumstances.
• Ability to multi-task effortlessly and manage competing priorities, multiple demands, ambiguity, and rapid change.
• Comfortable challenging the status quo and driving continuous process improvement.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.