Custodial Supervisor

Summary of Position

The Custodial Supervisor (CS) is responsible for managing day-to-day planning and implementation of all custodial activities. The CS ensures that the custodial team achieves daily service goals and contractual compliance through active supervision, hands-on audits and inspections at assigned worksites. The CS supervises a diverse workforce, including individuals with disabilities. The CS is a working supervisor position, completing all custodial duties as necessary to meet daily expectations.

Important Program Eligibility Requirement

This position is connected to the Work Wonders state-use program. The program creates employment opportunities for individuals who meet specific eligibility requirements, including individuals with a documented disability or medical condition.

During the recruiter screening process, candidates will be asked to disclose details of the condition relevant to Work Wonders eligibility and provide supporting documentation to verify program eligibility.

If you do not meet the Work Wonders eligibility requirement, please explore other career opportunities with Goodwill Central Texas that are not designated Work Wonders positions.

Job Description

Role and Responsibilities

• Ensures that the custodial team completes work at assigned contract sites within established deadlines and scope of work
• Fulfills all custodial duties to ensure daily completion of the scope of work.
• Achieves daily service goals and contractual compliance through active supervision, hands-on audits and inspections at assigned worksites.
• Assists management in developing policies, processes, and workflow procedures for the custodial team.
• Communicates effectively and professionally, both verbally and in writing, with building managers and employees.
• Reports custodian operational issues to leadership as necessary.
• Addresses and resolves employee performance and quality control issues.
• Executes continuous improvement strategies, work practices, procedures and quality control plans for assigned worksites.
• Maintains processes and procedures ensuring the safety of our employees.
• Reports safety hazards and ensures the custodial team adheres to safety procedures.
• Coaches, trains, mentors, and provides support to all custodial team members.
• Manages time and attendance entry and edits, payroll hours worked to budget and achieves metrics.
• Submits supply orders and manages custodial supply inventory levels at assigned worksites.
• Maintains and reports all equipment and fleet requirements including maintenance and repairs.
• Adheres to established departmental dress code.
• Adheres to assigned work schedule
• Delivers exceptional customer service.
• Represents the organization in the community in a positive manner.
• Other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibilities over custodial team members.

Required Skills & Qualifications

• High School Diploma or equivalent
• 1 year supervisory experience.
• 2 years experience in commercial custodial services.
• Bilingual in Spanish and/or American Sign Language preferred.
• Experience with disabled or disadvantaged populations.
• Knowledge of methods, materials, and equipment used in custodial work, including safety practices.
• Valid driver's license with approved driving record, liability insurance, vehicle in good working condition to travel for work related business.
• Approved background check per site requirements.

Physical Requirements

• Ability to work in a non-climate-controlled environment.
• Must be able to lift and carry up to 50 pounds at times.
• Must be able to stand, bend and twist for eight hours.

Leadership Competencies

• Nurtures our Culture and Mission
• Gets Results Through Self and Others
• Inspires and Develops Talent
• Collaborates and Connects Across Boundaries

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

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