Front of House Team Member - Charlotte

Job Description

Job Description

Established in 2018, Vicious Biscuit has emerged as a trailblazer in the fast-casual breakfast segment. With a dedicated following attracted to both our indulgent biscuit menu and unparalleled hospitality, we've boldly redefined the biscuit landscape by blending the convenience of fast-casual dining with the elevated hospitality standards of traditional full-service establishments. Our award-winning biscuits consistently earn prestigious accolades, recognized as the "Best Biscuits" wherever we go. We’ve even graced the screens of The Cooking Channel's "Food Paradise."

Operating seven days a week with a single-shift schedule, we continuously push boundaries, shaping a breakfast experience that exceeds expectations. Most importantly, we prioritize a balanced quality of life for our team members, making Vicious Biscuit not just a destination for exceptional comfort cuisine but also a place where our team thrives.

As a member of our team, you'll find that we value hospitality, servant leadership, growth, and accountability above all.

• We are a community where families and friends gather. We find meaning in serving others with warmth, kindness, generosity, and genuine care. We stay vigilant for opportunities to show bold, authentic hospitality to our guests and to one another.
• We believe that true leadership is about serving others selflessly, putting their needs and growth ahead of our own. We care deeply about the people we serve and those we serve alongside.
• We embrace the belief that progress is essential in our personal and professional lives. We develop leaders with growth mindsets. We have an unwavering commitment to continuous improvement, striving to be better today than yesterday.
• We are attentive, perceptive, and agile. We hold results and relationships in equal value and strive to steward all resources with care and discipline. We empower leaders who take ownership of their restaurant and their decisions and strive to reach our potential in all areas.

If these values resonate and align with your approach to life and work, you may be a great fit for Vicious Biscuit.

Responsibilities

• FOH team members tasks include cashier, running food and bussing tables, take-out operations, barista, and expediter.
• Greet and welcome guests with a friendly and positive attitude.
• Provide attentive and personalized service to ensure a memorable dining experience.
• Address customer inquiries, concerns, and special requests with professionalism and courtesy.
• Take accurate food and beverage orders.
• Coordinate with the kitchen and barista to ensure timely and accurate delivery of orders.
• Check orders for accuracy before serving them to guests.
• Maintain clean and organized dining areas.
• Clear and reset tables efficiently to accommodate new guests.
• Ensure service areas are stocked with utensils, napkins, condiments, etc.
• Familiarize yourself with the menu to make recommendations and upsell featured items.
• Inform guests about promotions, special events, etc.
• Embrace a positive and inclusive role within the Vicious Biscuit culture, actively engaging in teamwork, expressing enthusiasm for personal growth and development, and steadfastly upholding a commitment to excellence.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Enthusiastic and positive attitude with a commitment to delivering outstanding hospitality and service.
• Demonstrate a commitment to servant leadership as a core value of the Vicious Biscuit brand.
• Food safety and alcohol certifications recommended and will be required after 30 days of employment.

Benefits

• Health, dental, and vision insurance offerings
• Employee discount
• Flexible scheduling
• Paid training
• Opportunities for growth and travel as we expand
• A fun, supportive work environment in an innovative, fast-growing company