Kids Club Attendant

Job Description

Job Description

Job Title:                       Kids Club Attendant 
Reports to:                    Kids Club Coordinator & Club Manager 
Expected RESULTS (IN SUPPORT of OUR INTENTIONAL CULTURE) :

1. Purpose: Staff is Family and together, we help people take charge of their health!

• I operate 100% of the time with our Purpose serving as the foundation for the decisions and actions I choose.
• I assist and supervise children in the Kids Club while providing exemplary customer service to the parents and other staff.

1. Values: I use the following as the standards and principles of my behavior in order to fulfill our Purpose and execute our Mission. 

• MMFI: Make Me Feel Important
• Lead by Example
• Exercise
• Staff is Family
• Invest in Our: Members, Clubs, Team

1. Awareness and Communication Tools

• I use Safe Space in support of effective communication and support the Team with consistent use of the tool.
• My communication and that of my Team is clear, data based and without drama, using Safe Space in support of the Purpose and Values. I, and my Team, communicate clearly, openly, and with consistency. I am, we are, respectful and honest.

1. GHC Brand Absolutes

• I Pride Walk into, out of, and around the club 100% of the time.
• I engage members and the Team with a 5 Step greeting 100% of the time.
• I escort members and Team to their desired location instead of pointing 100% of the time.
• I actively guard against the rule of 3 100% of the time.
• I am in the habit of building others up; I seek the Magic 100% of the time.

1. I am responsible for providing developmentally appropriate engagement and supervision for children of various ages.
2. I demonstrate flexibility and a willingness to assist as needed.
3. I monitor and take ownership of my schedule; I work assigned shifts or secure coverage when needed.
4. I am committed to supporting an intentional Team culture and operate in line with company and department purpose and values 100% of the time.
5. I establish and participate in fun, high-energy, and age appropriate activities for all children in my designated area.
6. I am skilled with child appropriate attention grabbers. I recognize the times to use them and initiate appropriate activities to follow.
7. I establish a safe environment and appropriately tend to the needs of infants and children of various ages including toileting, changing of diapers, and providing snacks.
8. I perform Zone Management functions and am accountable for ensuring my Zone is Brand (safe, clean, sanitized, organized, and fun) at all times.
9. I provide laundry service, to include washing, drying, and folding of towels supplied for member use*
10. I own and adhere to all child check-in and check-out procedures, taking seriously the responsibility of caring for another person’s child.
11. I own and follow procedures to ensure necessary payment is collected from club members and guests.
12. I am competent in regards to all Youth Programing and seek clarity when needed. I actively promote all youth happenings and programs at my location and support families in finding the right programing fit.
13. I support with the execution of monthly Parents’ Night Out Events; at minimum, I must provide open availability to work these events every other month.
14. I attend Team meetings and ongoing trainings to support my professional growth and increased contribution to the Team.
15. I work in conjunction with the Kids Club Coordinator to move our Team A+.
16. I work to develop strong relationships with members and Team members, and commit to creating an On-Brand, enjoyable and inviting atmosphere for children, members, and the Team within my department.

1. This position is compensated hourly and is part-time.

• A Kids Club Attendant may instruct classes or otherwise work in a different department at Genesis Health Clubs provided:

1. 100% of performance expectations are, and continue to be, met for the Kids Club Team member.
2. The work performed in the department other than Kids Club takes place outside of regularly scheduled hours for the Kids Club Attendant.
3. Approval to work in a department other than Kids Club has been received from the Kids Club Coordinator as well as the appropriate Department Manager.
4. This position requires a person be physically fit and mentally alert. There may be a need for standing, walking, sitting, lifting, kneeling, reaching, handling, thinking, reasoning, and calculating - some of it constant.
5. This position has an inherent amount of physical and mental stress. All candidates must be prepared for and capable of adapting to such conditions.
6. The ability to efficiently run Excel, Word, Outlook, and other software packages used by the Company is a requirement for this position.
7. A positive attitude and professional behavior are expected and displayed consistently in all dealings with members and fellow Team members. This person is expected to be a role model on a daily basis as a living example of the Purpose, Mission, and Values of the Company.

1. The work is primarily indoors, but dependent on conditions, work outdoors may occasionally be required.
2. Genesis Health Clubs strives to maintain a safe, healthy, and pleasant working environment, but the Team member is expected to notify his/her direct report immediately to repair any potentially defect condition or situation.

1. First Aid, BPT, and CPR – infant/child/adult certified.
2. A strong understanding of child needs and development (1+ years related experience)
3. Healthy and physically fit.
4. Literate in English and basic math.
5. Highly motivated and enthusiastic with excellent communication and interpersonal skills.
6. A strong understanding of Customer Service.
7. Effective organizational skills.
8. Available to work days, evenings, and weekends.
9. Responsible for securing reliable transportation to and from work.

• New Team Member Orientation
• Kids Club Training Checklist
• Genesis 101: Team Culture Training
• FA/CPR/BPT if needed