Legal Intake Specialist

Bush & Bush Law Group is a growing plaintiff personal injury law firm committed to providing exceptional legal representation and compassionate client service. We are looking for a Bilingual Legal Intake Specialist (English/Spanish) to join our on‑site team in Irving, Texas. As the first point of contact for prospective clients, you will play a vital role in helping individuals after an accident by providing outstanding customer service, gathering critical case information, and ensuring every client receives a professional and empathetic experience. Requirements Client Intake & Call Management Answer inbound calls from individuals involved in motor vehicle accidents and other personal injury matters Gather essential information regarding accidents and potential legal claims Conduct detailed intake interviews with professionalism, empathy, and efficiency Explain the firm's intake process and answer general questions regarding our services Client Communication Build rapport with prospective clients while maintaining a high level of customer service Clearly explain next steps and document all relevant case information Ensure every interaction reflects the firm's commitment to client care Administrative Support Maintain accurate and confidential client records Organize and update information within the firm's case management system Assist attorneys and legal staff with administrative and document preparation tasks Track client information using Microsoft Excel and other internal systems Organization & Multitasking Manage multiple priorities in a fast‑paced environment Accurately update electronic records while speaking with clients Escalate urgent matters promptly to the legal team Qualifications Fluent in English and Spanish (Required) High school diploma or equivalent (some college preferred) Previous experience in a legal office, call center, customer service, or intake role preferred Excellent verbal and written communication skills Strong organizational and multitasking abilities Proficiency with Microsoft Office (Word, Excel, Outlook) Experience with case management software is a plus Compassionate, patient, and customer‑focused attitude Benefits Competitive compensation plus commissions on top Work on‑site in our Irving, Texas office with a collaborative legal team Career advancement opportunities within a rapidly growing law firm Ongoing training and professional development Supportive leadership and a positive team culture Make a meaningful impact by helping injured clients during difficult times Location: Irving, Texas (On‑Site) If you're passionate about helping people, thrive in a fast‑paced environment, and enjoy delivering exceptional customer service, we'd love to hear from you. Apply today and become part of the Bush & Bush Law Group team! #J-18808-Ljbffr