SPECIALIST (INCIDENTS & INVESTIGATIONS)-PCM DEPARTMENT

Saint Dominic's Family Services is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement SPECIALIST (INCIDENTS & INVESTIGATIONS)-PCM DEPARTMENT Full Time/Part Time Regular Full Time Total Hours Per Week 35 From Salary $65,000 To Salary $75,000 Job Summary: The Specialist – PCM conducts investigations and supports incident management activities across agency programs, including the review, tracking, analysis, and follow-up of incidents, complaints, allegations, and regulatory concerns. This position promotes timely and objective investigations, regulatory compliance, operational accountability, risk reduction, and the consistent application of Performance & Compliance Management standards. While this position’s primary assignment is to conduct investigations and support incident management activities across agency programs, the Specialist – PCM may also perform compliance monitoring, audits, evaluations, quality monitoring, training, and other PCM responsibilities based on agency and departmental priorities. Duties & Responsibilities Investigations & Incident Management Conduct investigations related to incidents, complaints, and regulatory concerns across programs, as assigned Develop investigative plans; identify relevant witnesses, records, policies, regulatory requirements, and other evidence necessary to address each allegation or concern Perform interviews, collect statements, and review documentation to ensure thorough and objective investigations Analyze testimonial, documentary, electronic, and physical evidence to reach objective, evidence-supported findings and identify any immediate safety, compliance, or operational concerns requiring escalation Prepare clear, comprehensive investigative reports with findings and recommendations Ensure investigations are completed in a timely manner and in compliance with all applicable regulatory standards, including but not limited to the NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entities Track and monitor incident data and follow-up actions Audit, Evaluation & Quality Monitoring Conduct program audits, compliance reviews, performance evaluations, and case record reviews across assigned programs Monitor program performance indicators, regulatory requirements, and compliance metrics. Identify compliance gaps, trends, and opportunities to strengthen internal controls while providing actionable recommendations Support the development, implementation, monitoring, and follow-up of corrective action plans Participate in internal and external audits, including PAMS, VARs, surveys, site visits, and other regulatory reviews as assigned Data, Reporting & Trend Analysis Collect, analyze, and interpret data related to incidents, audits, and program performance Develop and maintain tracking systems, logs, and databases Generate recurring and ad hoc reports regarding audit findings, compliance trends, regulatory performance, corrective actions, and organizational risk Identify patterns and emerging risks and provide recommendations for mitigation Support leadership with data-driven insights for decision-making Training, Collaboration & Support Provide technical assistance and support to program leadership and staff regarding compliance requirements, investigations, audits, corrective actions, and quality-improvement initiatives Conduct staff training on incident management, regulatory requirements, investigative processes, and audit findings Conduct staff training on incident management, regulatory requirements, investigative processes, and audit findings Participate in new-hire training, as needed, to provide instruction on incident reporting requirements, investigative processes, staff responsibilities and cooperation with agency investigations Contribute to internal committees, meetings, and quality-improvement initiatives Collaborate with cross-functional teams to promote alignment with regulatory requirements and agency compliance standards Flexibility & Operational Support Adjust workload and priorities based on agency priorities, departmental needs, regulatory changes, and emerging issues Provide cross-functional collaboration and support based on operational needs and departmental priorities Perform other duties and responsibilities as assigned Education & Experience Bachelor’s degree in Social Work, Psychology, Public Administration, Healthcare, or a related field required; equivalent combination of education and relevant professional experience may be considered in lieu of the degree Minimum of 1–3 years of experience in compliance, investigations, quality improvement, auditing, or related field preferred Experience working within regulated environments (NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entities) strongly preferred Valid, non-restricted New York State driver’s license required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Ability to lift up to 25 pounds if needed Required to commute to other agency locations as needed #J-18808-Ljbffr Saint Dominic's Family Services