Retail Manager

Spa ManagerEuropean Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.Compensation & BenefitsAnnual Base Salary Range + Additional Compensation:Commissions opportunitiesPerformance-based bonusesBenefitsMedical, dental, and vision insurance401(k) with employer matchPaid Time Off Bank (Vacation, personal, and sick time)Pet InsuranceEmployee discounts (Free waxing services + 40% off retail products)Short-term and long-term disability coverageEmployee Assistance Program (EAP)Wellness program participationWhat You'll DoAs the Spa Manager, you'll lead the day-to-day operations of the center while coaching and motivating your team to deliver exceptional guest experiences and achieve sales goals. This is a full-time, in-center leadership position.Key ResponsibilitiesLead, coach, and develop a high-performing teamTrain and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.Drive sales through coaching, goal setting, performance management and leading by example.Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.Monitor center performance, staffing, productivity, and profitabilityResolve guest concerns professionally and promptlyEnsure compliance with company policies, operational procedures, and brand standards.Execute promotions, maintain visual merchandising and center cleanlinessAdapt to changing business needs and new initiativesQualificationsWe encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.2+ years of management experience (retail and/or beauty preferred, but not required)Flexible availability is required to support business needsProven leadership, coaching, and team development skillsStrong communication, interpersonal, problem-solving, and decision-making abilitiesExperience managing KPIs, budgets, and business performanceComfortable using POS, scheduling, and guest management softwarePassion for delivering exceptional guest experiences in a fast-paced environmentAbility to professionally resolve guest concerns with empathy and sound judgmentPhysical RequirementsAbility to stand for extended periods, Lift/move up to 25 lbs, and reach items stored at various heights.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Scheduling RequirementsThis is a full-time leadership role, flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.Center Location9982 Glades Road #G4 Boca Raton, FL 33433European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.