Customer Service Representative

Job Description

Job Description

We are seeking a dependable, organized, and customer-focused Customer Service Representative to join our team! This individual will play an important role in supporting customers, coordinating orders, and ensuring timely and accurate deliveries. The ideal candidate is a strong communicator who can manage multiple priorities while maintaining a professional and positive attitude.

Job Responsibilities:

• Communicate with customers by phone and email regarding orders, delivery schedules, and customer needs.
• Enter and process orders accurately, verifying product information, pricing, and delivery dates.
• Build and maintain professional relationships with customers, contractors, project managers, and other key contacts.
• Coordinate with installation teams to confirm job requirements and project details.
• Work closely with production, shipping, and other departments to help ensure orders are completed and delivered on schedule.
• Organize and prioritize multiple projects while meeting customer deadlines.
• Coordinate freight shipments by calculating pallet weights and dimensions and communicating with freight providers.
• Follow up on account status and payment information in coordination with the accounts receivable department.
• Help resolve customer concerns and communicate updates to the appropriate team members.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize deadlines effectively.
• Strong problem-solving skills and the ability to identify solutions when challenges arise.
• Professional demeanor and a positive, team-oriented attitude.
• Confidence in communicating with customers and coworkers.
• Ability to work independently while collaborating with other departments.
• Previous customer service or order-processing experience is a plus.

If you are detail-oriented, enjoy working with people, and thrive in a fast-paced environment, we encourage you to apply!