Inside Sales Representative

Job Description

Job Description

We are looking for an Inside Sales Representative /Customer Service Representative to support sales growth and strengthen customer relationships from our Pennsylvania location. This contract - hire position is well suited for a detail-oriented individual who enjoys engaging with clients, identifying product needs, and contributing to revenue goals in a fast-paced sales environment. The role combines outbound and inbound sales activity with close coordination across internal teams to help deliver a strong customer experience. This is a fully on-site Monday - Friday 8-4:30pm. Pay range $18- $21/hr

Responsibilities:

• Identify client needs, present suitable products or services, and guide customers through the purchasing process with a consultative approach.

• Prepare quotes, follow up on opportunities, and help move prospects through the sales pipeline to support annual revenue objectives.

• Monitor account activity, maintain accurate sales records, and update customer information in internal systems.

• Partner with purchasing, retail, and other internal stakeholders to align product availability with customer demand.

• Respond promptly to inquiries, resolve routine issues, and provide a high level of service that strengthens long-term customer loyalty.

• Track sales performance, review trends, and share relevant market feedback to help refine selling strategies.

• Support additional sales-related initiatives, including process updates or internal system changes, as needed by the business.

• Demonstrated experience in inside sales, customer-facing sales support, or a similar revenue-driven role.

• Knowledge of retail buying processes and the ability to understand customer purchasing needs.

• Experience working toward annual sales targets and managing activities that contribute to business growth.

• Strong verbal and written communication skills with the ability to build rapport quickly.

• Ability to organize multiple priorities, maintain accurate records, and follow through on open opportunities.

• Comfort using standard business software and customer or sales tracking systems.

• Self-motivated approach with strong problem-solving skills and a focus on delivering excellent customer service.

*Strong math skills,