Zone Manager- Charlotte Douglas International Airport

POSITION DESCRIPTION

POSITION TITLE: Zone Manager Retail

EMPLOYMENT CLASSIFICATION: Full Time

POSITION REPORTS TO:

DEPARTMENT: Retail

POSITIONSUMMARY:

Zone Managers are leaders that drive sales service and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the companys policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies maintain stockroom organization and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and escalate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts

Financial/Business:

• Achieve sales goals by adhering to company performance metrics implementing promotional programs and executing special events
• Communicate daily with the team; look for additional ways to drive business through product processes or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct coach and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Required Experience:

Manager