Shift Supervisor

Job Description

Job Description

The Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company while overseeing and running a shift.

Expectations
Win the hearts of Guests every day by holding yourself and the Team Members accountable to the Winning Hearts Everyday strategy which consists of:

Great Food:

• eRQA completion, once per shift
• SAFE Daily Critical completion, once per shift
• Jolt Food Safety Walkthrough completion, once per shift
• Develop trust with Guests through meeting quality requirements

Clean & Safe Environment:

• Maintain a refreshingly clean environment
• Ensure all safety procedures are being followed
• Ensure all Team Members are following hygiene standards and the health policy
• Utilize LEAN processes
• Familiar with crisis response plan and where to locate it

Fast & Accurate Service:

• Strive for a Speed of Service goal of 3 minutes and 30 seconds
• Ensure the accuracy of all Guest orders

Genuine Hospitality:

• Enthusiastically fulfill the core four
• Ensure each Guest and Team Member feels cared for
• Maintain a hospitable and enthusiastic environment

Apply the three Fundamentals of Execution —Pursue Mastery, Own the Numbers, and Help Others Win—within the Restaurant:

• Pursue Mastery
• Embrace store goals
• Train Team Members for success through actively coaching and sharing feedback on every shift

Own the Numbers:

• Focus on processes, be the champion of change
• Attack the gaps
• Be a good steward of equipment, supplies, food, labor, and money

Help Others Win:

• Communicate tirelessly
• Celebrate success
• Confront with care
• Evaluate Team Members in an unbiased manner
• Hold Team Members accountable to performance and attendance standards,
• documenting and issuing disciplinary notices when necessary.
• Ensure all Jolt checklists are completed daily

Qualifications:

• Must be able to lift, push, and pull up to 40 pounds
• Must be able to stand for up to 8 hours per shift
• Must be able to bend, twist, and maneuver tight spaces

Behavioral Characteristics:

• Servant leader
• Excellent verbal, written, and electronic communication skills
• High standards in the areas of operational excellence, quality, and customer service
• Excellent time management skills, including meeting all deadlines
• Attention to detail and organization with excellent follow-through
• Sense of urgency
• Takes initiative
• Is Innovative
• Self-disciplined
• Earns respect of team members and is able to positively influence their behavior
• Natural ability and desire to train and develop self and others
• Cares about Chick-fil-A, every Team Member, and Guest

The job description is subject to change based on business needs.