Senior Security Analyst (CIAM)

Overview: Senior Security Analyst (CIAM, MFA & Passkeys) Experience Required 8-10 Years Role Summary We are looking for an experienced Senior Security Analyst with expertise in Customer Identity and Access Management (CIAM) , Multi-Factor Authentication (MFA) , Passkeys ,

FIDO2

/WebAuthn , and Transmit Security . The ideal candidate will provide production support, troubleshoot authentication issues, and collaborate with application teams to ensure secure and seamless identity management solutions. Must-Have Technical Skills Identity & Access Management Customer Identity and Access Management (CIAM) Identity & Access Management (IAM) Multi-Factor Authentication (MFA) Authentication & Authorization Authentication Technologies Passkeys FIDO2 WebAuthn Passwordless Authentication Device Registration Device Binding Security Platforms Transmit Security Transmit BindID API & Integration REST APIs API Troubleshooting JSON Production Support L1.5 / L2 Production Support Incident Management Root Cause Analysis (RCA) Log Analysis Monitoring Tools & Methodologies Jira / ServiceNow Splunk / ELK (Preferred) Agile / Scrum Roles & Responsibilities Provide L1.5/L2 production support for migration from Transmit BindID to Passkey authentication . Troubleshoot passkey enrollment , authentication failures , device registration , and user access issues. Analyze and resolve WebAuthn and FIDO2 protocol-related issues. Investigate device binding , credential synchronization , and cross-device authentication problems. Monitor production incidents, analyze application logs, and troubleshoot REST API transactions. Collaborate with application teams, platform administrators, security teams, and vendors to resolve production issues. Support migration activities from legacy authentication methods to passwordless authentication. Perform root cause analysis (RCA) for authentication and access-related incidents. Ensure high availability and reliability of authentication services. Participate in on-call rotations and provide customer-facing production support. Maintain technical documentation, knowledge articles, and incident reports. Follow security best practices and organizational compliance standards. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. 8-10 years of experience in Identity & Access Management or Cybersecurity. Strong knowledge of CIAM and modern authentication technologies. Hands-on experience with MFA and passwordless authentication. Experience supporting production environments. Excellent troubleshooting and analytical skills. Strong verbal and written communication skills. Ability to work in Agile and customer-facing environments. Nice-to-Have Skills OAuth 2.0 OpenID Connect (OIDC) SAML JWT Azure AD / Microsoft Entra ID Okta Ping Identity ForgeRock Splunk ELK Stack CyberArk ServiceNow AWS or Azure Cloud Security Identity Governance & Administration (IGA) Purple Drive