Full-time Patient Appointment Technician

Patient Appointing Technician

Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners as well as federal, state and local governments GCE is one of the country's largest private employers of persons with disabilities.

The Patient Appointing Technician (PAT) shall schedule appointments in the Composite Health Care System (CHCS)/Armed Forces Longitudinal Technology Application (AHLTA) for primary, specialty and subspecialty medical care. The PAT shall perform the appointment process to include scheduling, rescheduling, and/or cancelling appointments as needed, including appointments for consult/referral specialty care in a Medical Treatment Facility (MTF), a civilian facility, via telephone or secure messaging. PAT responsibilities also include facilitating the recapture of MTF direct care capabilities, tracking the referral to closure, and returning all results of treatment to a clear, legible, Health Insurance Portability and Accountability Act (HIPAA) compliant report of the patient's medical record (CLR).

Role Requirements

Experience Requirement:

o Must have experience in a customer service-related industry. Training and experience in medical office scheduling preferred.

o Experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).

Additional Requirements:

o Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).

o Strong attention to detail and organizational skills.

o Must be able to obtain and maintain a position of public trust vetting.

o Must be able to pass a government security investigation and must meet eligibility requirements.

o U.S. Citizenship (required per government contract).

Compensation:

Compensation for this position will be $20.00 per hour. The federal government pays Health and Welfare (H&W) dollars on behalf of team members covered by the Service Contract Act (SCA). The current H&W rate is $5.09 per eligible hours worked and are applied to employee benefits.

GCE Benefits:

At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.

Physical Requirements:

• Occasionally required to move up to 5-40 pounds.
• Must be able to remain in a stationary computer position for extended periods.
• Must be able to use hands and fingers to type.
• Must be able to reach with hands and arms for using a computer.

The mental demands, physical demands and environmental factors described here are representative of those that must be met by a team member to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.