Team Lead

Team Lead

Brand: LensCrafters Location: Temecula, CA, US, 92591 Store # : 008810 Lenscrafters Position: Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

JOB DESCRIPTION GENERAL FUNCTION This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice's success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

MAJOR DUTIES AND RESPONSIBILITIES Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge. Conveys a commitment to providing unsurpassed patient care to every patient, every time. Leads peers through difficult or complex tasks. Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions. Supports practice management team in delivering key performance indicators. Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement. Ensures all Company approved safety programs are implemented and maintained. Works weekends and evenings in support of the business needs (varies by location). Adheres to attendance and daily time keeping requirements. Adheres to all company policies and procedures. Consistently maintains proper dress code. Performs within division of responsibility as designated by the Practice Manager. Performs other functions as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS HS diploma/GED Strong customer service and retail experience; preferably in optical and patient experience Knowledge of current optical theory and merchandise or ability to master in short timeframe Strong communicator and listener Familiarity with technology, such as point-of-sale, patient record systems, and other software applications Strong communicator and listener PREFERRED QUALIFICATIONS ABO certification 1+ year supervisory experience, preferably in an eyecare environment Customer/Patient care experience