Digital User Experience Researcher

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: Position(s) are to be filled in the following area(s): TS - Office of Online Services. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE: GS-09 To be minimally qualified for this position you must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Assisting other researchers in designing research studies (including to define User Experience (UX) research questions or design hypotheses, select appropriate research methodologies, and draft research plans) to achieve research goals. Assisting in conducting qualitative and/or quantitative research, including usability testing and user surveys, to collect user feedback. Assisting in analysis of qualitative and/or quantitative data and documentation of findings to provide evidence-based recommendations and solutions to stakeholders. Collaborating with other researchers to prepare reports, journey maps, personas, and other artifacts (such as service blueprints, flowcharts, and/or user stories) to communicate research insights. Collaborating with stakeholders to apply research insights to improve digital products and services. OR You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in a related field of study such as research and/or statistics, psychology, or human-computer interaction at an accredited college or university. OR 2 full years of progressively higher-level graduate education leading to a degree in a related field of study such as research and/or statistics, psychology, or human-computer interaction. OR LL.B. or J.D., if related. SPECIALIZED EXPERIENCE: GS-11 To be minimally qualified for this position you must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: Designing research studies (including to define User Experience (UX) research questions or design hypotheses, select appropriate research methodologies, and draft research plans) to achieve research goals; Conducting qualitative and/or quantitative user research or usability testing; Conducting qualitative and/or quantitative analysis, evaluating findings, and providing evidence-based recommendations and solutions. Collaborating with stakeholders to apply research insights to improve digital products and services. Communicating research insights using tools such as journey maps, service blueprints, user stories, or personas to help improve services. OR You may substitute education for specialized experience as follows: Ph.D. or equivalent graduate degree in a related field of study such as research and/or statistics, psychology, or human-computer interaction at an accredited college or university. OR 3 full years of progressively higher-level graduate education leading to a Ph.D. degree in a related field of study such as research and/or statistics, psychology, or human-computer interaction. OR LL.M., if related. OR At least 1 year of combined graduate education and experience as defined in paragraphs above. SPECIALIZED EXPERIENCE: GS-12 To be minimally qualified for this position you must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Identifying and assessing research needs and designing research studies (including to define User Experience (UX) research questions or design hypotheses, select appropriate research methodologies, and draft research plans) to achieve research goals. Conducting qualitative and quantitative user research or usability testing, journey mapping, eco system maps and persona development to inform customer of experience improvements and new products and capabilities. Conducting qualitative and quantitative analysis, evaluating findings, and providing evidence-based recommendations and solutions. Collaborating with stakeholders to apply research insights to improve digital products and services. Communicating research insights using tools such as journey maps, service blueprints, user stories, or personas to help improve services. Applying workload management methods and techniques relative to setting work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines. AND You must also meet the following requirements MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. For more information on qualifications please refer to OPM's Qualifications Standards. #J-18808-Ljbffr