Accounts Receivable Analyst

AR Analyst

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic AR Analyst to join our growing team out of our Brookfield location.

Our company, like our industry, has been constantly evolving since the Wolter story began in 1962. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Manage accounts receivable collections for assigned customers and regions.
• Communicate with customers regarding outstanding balances and payment status.
• Review customer credit, process credit approvals, and recommend credit limit adjustments.
• Prepare collection notices, payment plans, refunds, account statements, and account adjustments.
• Process credit card payments and maintain accurate customer account records.
• Research account discrepancies, credits, and payment issues.
• Partner with internal teams to resolve billing disputes and customer concerns.
• Handle high-volume and complex customer accounts, including multi-location customers.
• Respond to customer inquiries related to invoicing, credit, and payment processing.
• Review and approve sales orders, including high-value transactions, based on creditworthiness.
• Monitor lease account aging, investigate discrepancies, and maintain account documentation.
• Support customer transitions related to acquisitions and newly integrated accounts.
• Recommend accounts for third-party collections when appropriate.
• Train and mentor members of the collections team.
• Provide support for special projects and additional duties as assigned by management.

Essential Skills and Experience:

• Minimum of two (2) years' collection or customer service experience.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Physical demands: Employee is required to frequently sit, talk, and listen, and occasionally stand or walk. Employee is required to frequently use hands to finger, handle, or feel objects or controls, including computer, phone, and other office equipment. Employee must occasionally lift and/or move up to 30 pounds. Occasional stooping, kneeling, crouching. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate (office environment).

Our mission is to move, store, and power the world more efficiently. You're part of a team that is connected like family and committed to making an impact.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.