Service Delivery Senior Manager - Software Publisher Services - anywhere in APAC

Service Delivery Manager – Software Publisher Services – Anywhere In EMEA

Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?

Connor Consulting International is a specialist advisory firm delivering software license compliance and advisory services to a global client base.

We are in an exciting period of growth and organizational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where the delivery engine is as strong as the commercial engine.

The Opportunity

We are looking for a Delivery Manager to own and build the delivery infrastructure for our Software Publisher Services practice. This is a pivotal role: you sit at the centre of the organization, ensuring that every engagement is delivered consistently, every process is documented and followed, and every team member is developed and deployed effectively.

This is not a client-facing commercial role, and it is not a project management role. You will not own client relationships or carry revenue targets. Instead, you will build and maintain the business systems that everyone else relies on — tracking, quality frameworks, resource management, team development, and governance. Your success is measured by the strength of the infrastructure you create and the capability of the teams you grow.

The right person for this role is a systems thinker who finds satisfaction in building infrastructure that scales, who understands that authority comes from demonstrated value rather than positional power, and who can operate effectively across a matrix structure spanning multiple regions and clients.

Key Accountabilities

• Governance and Delivery Infrastructure
• Culture and Team Identity
• Quality Framework
• Resource and Capacity Management
• Team Development

What We Expect in Return

• Build your authority through demonstrated value.
• Be transparent about delivery risks.
• Prioritize quick wins.
• Work collaboratively with Directors as a genuine partner.
• Protect the team culture you build.

How This Role Works Day-to-Day

We have deliberately structured this role to sit at the centre of the organization — connected to every function but operating in a distinct lane. Here is what that looks like in practice:

Your focus

Delivery infrastructure, quality frameworks, process design, resource management, team development, and operational governance across all clients and regions.

Not your focus

Client commercial relationships, revenue targets, new business development, or day-to-day client communication — we have dedicated Directors and Account Managers for this.

Your governance rhythm

Structured weekly and monthly forums with the leadership team and delivery teams. You provide the data, analysis, and recommendations that inform decisions across the business.

How you get things done

Through infrastructure and influence. You build systems that people rely on because they make delivery better. Your authority comes from the value of what you build, not from hierarchy.

What your teams handle

Day-to-day client delivery, project management, routine budget conversations, and engagement execution — all owned by Account Managers and Technical Leads operating within the frameworks you build.

What your team handles

Day-to-day client communication, project management, routine budget conversations, weekly tracking, and phase management - all owned by your Account Managers and Technical Leads.

About You

Experience & Knowledge

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment. You understand what it takes to build delivery infrastructure that scales across multiple clients and regions.
• Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable. Understanding the audit lifecycle and client engagement model will accelerate your impact.
• Proven track record of building governance systems, quality frameworks, and operational processes — either from scratch or by significantly improving existing ones. You can point to the infrastructure you built and the outcomes it produced.
• Experience managing a shared resource pool or bench model. You understand capacity planning, skills assessment, and the dynamics of matching people to engagements.
• International delivery experience. Our teams operate across APAC, EMEA, and the Americas. You are comfortable working across time zones and cultures and understand the challenge of maintaining consistency at a distance.
• Experience with delivery tracking tools, dashboards, and reporting systems. You are comfortable with data and use it to drive decisions and surface risks.

Leadership & Competencies

• Systems thinker. You see the whole picture and design infrastructure that connects the parts. You think in processes, frameworks, and feedback loops — not just individual tasks.
• Influence without authority. You build credibility through demonstrated value. You can get things done in a matrix structure where people do not report directly to you, and you understand that the best systems are the ones people want to use.
• Builder mentality. You find genuine satisfaction in creating infrastructure that others rely on. You would rather build a system that works without you than be the person everything depends on.
• Collaborative partner. You work effectively with senior commercial leaders who have different priorities and pressures. You provide data and recommendations without overstepping into their decision-making authority.
• Culture builder. You understand that a strong team culture is not a byproduct of good process — it is a prerequisite. You have built or shaped team cultures before, particularly across distributed or multi-regional teams, and you know how to make people feel connected to something larger than their individual work.
• People developer. You invest in growing your team's capability because you understand that team quality is infrastructure. Skilled, confident people are the foundation everything else is built on.
• Transparent communicator. You surface reality. You present data honestly, flag risks early, and never filter information to make things look better than they are.

Qualifications

• Degree-level education or equivalent professional experience.
• Relevant certifications in project management, delivery management, or quality frameworks are advantageous (e.g., PMP, PRINCE2, ITIL, Six Sigma, or similar).
• ITAM, SAM, or vendor-specific compliance certifications are a plus but not required.

What We Offer

• A role at the centre of a specialist advisory firm's operating model. You are not a support function — you are the person who builds the infrastructure that makes the entire delivery engine work.
• An organizational structure where your role has clear authority. The delivery standards and processes you build are treated as business infrastructure that the entire leadership team reinforces.
• Directors who actively champion the delivery standards you set. You are not fighting for relevance — the organization is designed so that every function depends on the systems you maintain.
• The opportunity to build from a strong foundation. We have a growing client base, capable delivery teams, and senior leadership commitment to operational excellence. Your job is to build the infrastructure that takes us from good to consistently excellent.
• A collaborative leadership team that values transparency, shared information, and mutual support.

Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You'll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity.

Connor Consulting Partners Ltd. is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you.

Join us and be part of our Global Team. Apply now!