Business Support Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

At Verizon Authorized Retailer, Wireless Zone, we believe in a simple philosophy: take great care of our team, exceed their expectations, and in return, they provide best-in-class service to our customers and community. We're looking for passionate individuals to join our team and grow together!
We seek enthusiastic individuals who thrive in a B2B environment, possess outstanding communication and organizational skills, and excel in client interactions. Our ideal B2B Sales Support Analysts are proactive, accountable professionals who consistently deliver exceptional customer service and demonstrate a keen ability to anticipate and address our clients' unique business needs.
Our B2B team consistently ranks among the highest producing in the industry, earning countless awards and accolades. We achieve this by continually investing in the growth and development of our associates.
Responsibilities:

• Serve as the primary liaison for business customers, addressing operational inquiries and providing proactive customer support.
• Use new AI tools to analyze wireless accounts to discover opportunities for service enhancements and product upgrades.
• Support the Account Executive team in all business aspects.
• Work directly with clients to facilitate orders and address customer service issues.
• Troubleshoot customer issues and develop business-specific solutions.
• Maintain strong knowledge of all company products and services.
• Provide prompt and courteous customer service in person, via phone, or email.
• Create and maintain great relationships with our customers.
• Collaborate with marketing, finance, and logistics departments to ensure smooth sales operations.

Candidate Requirements:

• Organized with superior attention to detail.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Excel, CRM software, and AI tools.
• Professional demeanor and appearance.
• High school diploma or equivalent; college experience is a plus, however, if you dont have college experience, let us be your college.
• Ability to multitask, prioritize workload, and meet deadlines effectively.

Benefits:
Wireless Zone offers flexible hours, great pay, ongoing professional training and support, and an attractive comprehensive benefits/retirement package including:

• Robust health insurance, dental, and vision coverage.
• Company-paid life insurance.
• Short-term disability.
• Company-sponsored retirement plan.
• Paid vacation, paid sick days.
• Company discounts and employee purchase of equipment and service through Verizon Wireless.
• Opportunities for advancement and mentorship to help you achieve your goals.
• Team social events, contests, and award events.
• Volunteer opportunities and the chance to nominate organizations for grants through the Wireless Zone Foundation. Last year, we donated over $100K to our local community through the generosity of the foundation.

Join us and become part of a winning, dynamic, family-oriented team!