Support Enforcement Aide

Support Enforcement Aide

Otter Tail County is accepting applications for a Support Enforcement Aide with the Human Services Department. The purpose of the position is to provide support to the Child Support Collection Unit. Under general supervision, this position enters data into the computer system in order to generate billing statements, required statistics for federal and state reports and finding and case management reports; monitors accounts for compliance with court ordered payment plans; and performs other related work as assigned. To analyze court orders for enforcement actions, perform paralegal functions related to legal enforcement, locate absent parents, review posting, and disbursements of dollars collected. Responsibilities include reviewing case files to ensure all enforcement methods are used, verify all updated information gathered is contained in such files, ensure that information relating to specific cases is properly entered into the computer and to act on requests from the court, county attorney, clients, other agencies, states, and employers to ensure processing is completed in a timely and efficient manner. Applications for this position will be accepted until 4:30pm on September 16th, 2026.

Examples of Duties

• Manage and monitor enforcement cases after income withholding is determined
• Implement income withholding on enforcement cases upon referral from Child Support Officer
• Implement medical support and insurance provisions on enforcement cases
• Manage, monitor and enforce medical support on enforcement cases
• Conduct and respond to client, employer, and other inquiries
• Accept payments form clients
• Document case actions and maintain state mandated codes
• Monitor accounts on enforcement cases and initiate adjustments
• Review cases to refer for modification actions when current Order may not be appropriate
• Utilize computer systems for case specific work including Prism, CaseWorks, Maxis, MMIS, Microsoft Word, Adobe Acrobat, MN Government Access, Electronic Court Filing, Online Child Support Portal and electronic mail.
• Utilize Prism as the case management system, including time documentation, case notes, documents and other systems as applicable.
• Administrative tasks
  • Attend staff and supervisor/supervision meetings as scheduled
  • Attend conferences as scheduled or agreed upon with supervisor
  • Attend trainings as related to job responsibilities
  • Complete documentation, agency timesheets, and employee records in a timely manner
  • Communicate schedule changes with supervisor
  • Utilize the call-in line and status (In/Out) Board consistently to keep agency staff aware of availability
• Perform other duties as assigned
• May assist with duties and responsibilities as outlined in the County Emergency Operations Plan and Continuity of Operations Plan.

Minimum Qualifications

• High school diploma or equivalent
• Three years of administrative support or related work experience
• Driver's license valid in the State of Minnesota

Supplemental Information

This position is regularly scheduled to work 40 hours per week, Monday-Friday, 8:00-4:30 p.m. The 2026 starting salary is $23.97 per hour, depending on qualifications, with career advancement to $35.95 per hour. The selection process will include an online employment application and supplemental questionnaire. The supplemental questionnaire must be submitted by the application deadline. Semi-finalists will be invited to interview. Prior to hire, finalists will be required to pass a background investigation. A standard twelve-month probationary period applies. To apply for this position, click on desired job title, then the "Apply" link. On-line applications are stored on a secure site. Only you and authorized employees of Otter Tail County have access to the information submitted. When filling out any employment application materials for Otter Tail County, you must include your entire employment and education history. Failure to do so may render your application incomplete. Eligible veterans as defined by Minnesota Statute 197.447 may claim Veterans Preference during the hiring process. A DD214 and required supporting documentation must be included with the employment application to receive preference. All employment offers are contingent upon the applicant passing a background investigation which may include, but are not limited to, gathering information from the following sources: Bureau of Criminal Apprehension, other law enforcement agencies, court documents, educational institutions, previous employers, Minnesota Driver and Vehicle Services, military records, Immigration and Naturalization Services, and known associates of the applicant. Criminal convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. Making false statements or withholding information during the hiring process will cause you to be barred from employment or removed from employment. Otter Tail County is a tobacco-free workplace.

Otter Tail County does not discriminate on the basis of political affiliation, race, color, creed, religion, age, national origin, sex (pregnancy, gender identity, sexual orientation), marital status, familial status, status with regard to public assistance, membership or activity in a local commission, disability, or genetic information. Equal Opportunity Employer

Benefits

Otter Tail County provides an attractive benefit package for regular full-time employees, including health, dental, life, long-term disability, and retirement benefits through the Public Employees Retirement Association (PERA). Regular full-time employees can expect to accrue holiday, sick, and vacation leave benefits. In addition, employees receive professional development opportunities.