Parts Counter Sales Associate

Parts Counter Sales Associate

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our Kirby-Smith family!

Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal

Greets customers as they enter the branch

Promptly answers incoming phone calls in a professional manner

Processes parts orders from all methods of communication

Maintains accurate records of customer transactions in the computer system

Follows up on vendor back orders and processes vendor invoices promptly

Follows up on vendor part returns to ensure credit is received

Promotes continuous employee and customer satisfaction to achieve unparalleled customer service

Maintains a good understanding of all product lines supported

Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.

Exhibits professional demeanor in dress, speech, and behavior

Follows up with customers regarding order status and back-order fulfillment.

Maintains a clean and presentable workspace by keeping up with general housekeeping daily

Provides occasional assistance with parts deliveries as needed, ensuring timely and accurate delivery

Ensures consistent and reliable on-site attendance

Performs other job-related duties as assigned

High School Diploma or Equivalent

One (1) year of parts experience, preferably in the heavy equipment or related industry

Must possess a valid driver's license and maintain an acceptable driving record

Ability to speak, read, and write in English

Excellent verbal and written communication skills

Must possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems

Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance

Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead

Physical ability to stand and walk throughout the workday

Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This position is considered a safety-sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.