Technical Service Coordinator

Job Description

Job Description

On-site

Are you highly organized, detail-oriented, and energized by coordinating people, schedules, and customer needs? We're looking for a Technical Service Coordinator to join our growing team and play a key role in delivering exceptional service experiences across the United States and Canada.

As part of the collaborative Technical Service Coordination team, you'll be responsible for scheduling on-site service appointments, supporting Field Service Representatives, and ensuring customer information, documentation, and invoicing are handled accurately from start to finish.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running smoothly, we'd love to hear from you.

What You'll Do

• Coordinate and schedule on-site service visits with customers and Field Service Representatives primarily through email, with phone communication as needed.
• Collect, review, and maintain customer documentation required for service appointments.
• Manage work orders, customer records, and service activity within Salesforce and ERP systems.
• Build and maintain weekly technician schedules while proactively communicating updates and changes.
• Process service orders, purchase orders, payments, and invoicing activities.
• Partner with Business Development and internal teams to ensure a positive customer experience.
• Support Accounts Receivable by assisting with billing inquiries and collection-related issues.
• Help ensure services are accurately scheduled, documented, and completed on time.

What We're Looking For

• Strong organizational skills with exceptional attention to detail.
• Professional, customer-focused communication skills, both written and verbal.
• High school diploma or equivalent is required; associate degree preferred.
• Minimum of 2 years of experience in B2B customer service coordination, dispatching, scheduling, administrative support, or a related role.
• Experience with CRM systems (Salesforce experience is a plus).
• Working knowledge of Microsoft Outlook and Teams.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• A collaborative team player with a positive, problem-solving mindset.

Why Join Us?

• Be part of a supportive, close-knit team where your contributions make a real impact.
• Play a key role in delivering exceptional customer service across the U.S. and Canada.
• Enjoy a dynamic position that combines customer interaction, scheduling, operations, and problem-solving.
• Opportunities for growth, learning, and career development within a collaborative organization.
• Comprehensive benefits package , including: 
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 401(k) Plan with Company Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Additional voluntary benefits and wellness offerings

Ready to bring your organizational talents to a critical customer-facing role?

Apply today and help us deliver outstanding technical service experiences across North America.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserve the right to revise the job description at any time. The employee must be able to perform the primary functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the primary functions of their job, absent undue hardship.

INTEGRA Biosciences US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.