2nd Shift Agent Relationship Admin

Job Summary

A growing organization in Mount Pleasant, SC is seeking a 2nd Shift Agent Relationship Admin for a direct hire opportunity. This role is ideal for a customer-focused professional who enjoys problem solving, multitasking, and supporting clients, agents, and internal teams in a fast-paced service environment.

This position offers long-term career growth with a stable company known for supportive leadership, strong teamwork, and a collaborative operations culture. The successful candidate will help ensure requests, documentation, and time-sensitive transactions are handled accurately and professionally while delivering an excellent service experience.

Key Responsibilities

- Handle inbound phone calls and email communications from customers, agents, and business partners.
- Process electronic documentation and maintain accurate records in internal systems.
- Perform high-volume data entry while ensuring accuracy, completeness, and timely follow-up.
- Coordinate requests between multiple parties to support efficient issue resolution.
- Review and process time-sensitive transactions according to established procedures.
- Communicate professionally with internal teams and external contacts to provide responsive support.

Compensation and Benefits

- Direct hire opportunity.
- Pay range: $19 to $22 per hour.
- Location: Mount Pleasant, SC.
- 2nd shift schedule.
- Monday-Friday: 4:00 PM to 12:00 AM.
- Saturday-Sunday: 3:00 PM to 11:30 PM.
- Rotating schedule: Work 4 days, then enjoy 2 days off.
- Must be available to work weekends and holidays as part of the rotating schedule.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Support agent, customer, and business partner requests through phone, email, and administrative follow-up.
- Process documentation, transactions, and records with strong accuracy and attention to detail.
- Manage multiple priorities in a fast-paced insurance operations environment.
- Coordinate communication between internal departments and external contacts to ensure timely resolution.

- 1-2 years of customer service experience required.
- Strong data entry and computer skills.
- Ability to type accurately, with 45-65 WPM preferred.
- Excellent verbal and written communication skills.
- Ability to multitask while maintaining accuracy in a high-volume environment.
- Strong organizational skills and attention to detail.
- Professional, patient, and customer-focused approach to service.
- Dependable team player with the ability to adapt as priorities change.

Preferred Qualifications

- Previous experience in insurance, financial services, administrative support, call center operations, or transaction processing.
- Experience working 2nd shift, rotating schedules, weekends, or holidays.
- Comfort working with electronic documentation, customer records, and time-sensitive service requests.