Residential Electrical Service Apprentice- Lead Service Technician Track

Job Description

Job Description

Position Overview:

The Residential Electrical Service Technician Apprentice is a developmental role designed to prepare the employee to transition into a Lead Service Technician Level I position after demonstrating satisfactory training, technical knowledge, and job performance, and obtaining the required electrical licensure.

Working under the direction and supervision of a Licensed Service Technician Level I, the apprentice supports residential troubleshooting, diagnostic repairs, and new installations. Through structured on-the-job training and mentorship, the apprentice develops the technical, customer service, estimating, and organizational skills needed to eventually lead residential service appointments.

Training & Career Progression:

• Technical Development: Build proficiency in residential troubleshooting, repairs, installations, and applicable electrical code requirements.

• Customer Consultation: Learn to evaluate homeowner needs, explain findings clearly, and present tiered project options by observing and assisting the supervising technician.

• Estimating & Documentation: Develop the ability to prepare accurate scopes of work, material lists, labor projections, and estimates for review.

• Service Workflow: Learn to organize appointments, prepare materials, support same-day completions, and refer larger projects to the office for scheduling with the install teams.

• Field Experience: Demonstrate accountability, sound judgment, professional communication, technical knowledge, workmanship, safety, customer care, reliability, and readiness for increased responsibility.

• Transition to Lead Service Technician Level I: Advancement is based on satisfactory completion of training, demonstrated competency, management approval, and fulfillment of applicable licensing requirements. Until those requirements are met, electrical work remains under licensed supervision.

Qualifications & Working Conditions:

• Electrical trade school or apprenticeship completion is preferred.

• Ideally 3-4 years of previous residential electrical experience preferred.

• Strong customer service focus required

• Ability to meet company background check and drug screening requirements, as applicable.

• Ability to work at residential job sites, including basements, attics, crawl spaces, and outdoor areas.

• Ability to perform essential duties involving ladders, standing, bending, kneeling, and moving tools and materials, with or without reasonable accommodation.