Customer Service Representative

Job Description

WSP is searching for Full-Time Customer Service Representatives that are passionate about solving problems and enjoy providing excellent customer service.

This Opportunity

Our Customer Service Representatives are the core to delivering friendly and efficient support to our customers and are essential in our commitment to exceeding customer satisfaction. If you are looking to be part of a winning team and contribute to providing exceptional customer service, we would like to hear from you! WSP offers bonus incentives, recognitions, and growth opportunities with our Customer Service career path.

*Only local candidates are being considered.*

Regular shift is:

• Monday through Friday
• Hours are 8:45-5:15pm, Exceptions during higher volume times of the year.
• 5 days- 40 hours per week. Please be sure you can commit to this schedule before you apply.

Training: Class start date 08/17/2026

Training is approximately 4 weeks long. From the hours of 8:45-5:15pm

Hourly pay-rate is: $21.44 per hour; Bilingual hourly rate is $22.07 per hour.

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

Location:

Training will be held at 8900 Liberty Circle, Englewood, CO 80112 for 30 days, then agents will move to a hybrid opportunity. You should have a quiet, dedicated space to work free from distractions. Internet requirements: able to support our business as well as support the needs of your household.


*If you do not know your speeds, please confirm with your internet provider

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Responsibilities

DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may assign other duties as needed.


• Assists with Customer Service calls


• Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.

• Process customer requests for new and additional transponders.

• Respond to customer emails from the Customer Service Email Inbox

• Process inbound mail, which includes payments, account updates

• Process requests for new ExpressToll accounts

• Perform related duties as assigned by supervisor

• Meet or exceed performance criteria established for the position

• Maintain compliance with all company policies and procedures

• Ability to consistently meet attendance requirements

• Ability to achieve and maintain departmental performance standards

• Ability to prioritize and multitask

Qualifications

• Six (6) months or more Customer Service experience required

• Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred

• Excellent verbal communication skills

• Must be able to pass background and drug screenings

• Proficient computer skills in a multi-monitor environment

• Bilingual (English/Spanish) preferred, but not required

ESSENTIAL FUNCTIONS

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

• Proficient written communication skills are essential for effective documentation and correspondence

• Regular verbal communication, active listening, and auditory comprehension to ensure effective interaction


• Proficiency in reading, documenting, and analyzing information

• Proficient in hand-eye coordination for efficient operation of computer keyboards and office equipment

• Navigating multiple screens / multiple software applications, while maintaining active conversations

• Ability to sit at workstation for extended periods of time while using computer and taking calls.


• Managing call times effectively to ensure productivity while maintaining quality service and meet necessary KPI's.

• Ability to access, input, and retrieve information from the computer

• Primarily sedentary work but requires the ability to lift up to 10 lbs. occasionally, and to walk, stand, and carry items as needed.

SUPERVISORY RESPONSIBLITIES

This position has no supervisory responsibility.