Room Attendant / Houseperson

Room Attendant/Houseperson

Element Lenox Berkshires - Lenox, MA 01240

Salary Range $16.50 - $17.50 Hourly Position Type Full Time Job Shift Day Category Hospitality - Hotel

COME AND JOIN OUR AMAZING TEAM!

Weekend and holiday availability required.

We are pleased to share the benefit options that we offer:

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

This is a hybrid position between Houseperson and Room Attendant with schedules based on business needs. Room Attendant will be the main role within this position with houseperson as the secondary role. Job requirements include, must be unquestionably honest and dependable. High school diploma or equivalent preferred. Basic reading, writing and math skills, detail oriented, ability to communicate with guest and knowledge of cleaning machinery. Physical requirements include standing, walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Housepersons typically lift and/or carry items as much as 75 pounds and pull and/or push as much as 500 pounds.

Room Attendant maintains cleanliness standards for all hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction.

Duties to include, but not limited to :

• Cleans and prepares guest rooms for occupancy through proper application of company specified cleaning procedures.
• Maintains and stocks carts with specified quantities of required supplies to adequately clean assigned rooms.
• Completes the Room Attendant Daily Report, correctly identifies the status of each assigned room, and reports any maintenance problems or product shortages.
• Maintains security for guests and property by keeping room doors locked at all times; reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in to the hotel; observing all other security and safety regulations
• Performs other tasks as assigned by the Executive Housekeeper, (i.e. delivering or returning on-loan equipment, vacuuming corridors, cleaning public or employee restrooms, washing windows, working in the laundry, checking rooms, or training other employees, etc.)
• Maintain a clean, neat and orderly work area.
• Promptly and courteously handle guest complaints when needed.
• Keeps linen room locked and linen cart neat and organized according to standards.
• Reports lost and found articles to supervisor.

Houseperson assists the Executive Housekeeper, Housekeeping Supervisors and Room Attendants in performing their work more effectively and efficiently and cleans public areas to ensure hotel cleanliness standards are met.

Duties to include, but not limited to :

• Responsible for monthly inventories of all supplies and notifying Executive Housekeeping of needed supplies.
• Mixes and issues all cleaning agents as per policy and proper procedure.
• Keeps the linen storerooms clean, stocked and in order at all times.
• Assists the Room Attendants in emptying their carts of soiled linen and trash, as required.
• Delivers and picks up all other items that are available for guests use, such as iron, ironing board, cart table, etc.
• Delivers rollaways and cribs to guest rooms, as requested, clean and stores same after they are used.
• Empties all trash into the dumpster.
• Assists Executive Housekeeper in receiving and storing all new supplies and equipment.
• Restocks linen carts and linen storerooms as needed.
• Litter pick up in stairwells daily; sweep and mop stairwells twice weekly or more as needed.
• Clean lights in ceiling of corridors as needed.
• Assist Room Attendants with furniture moving and mattress flipping during deep cleaning.
• Shampoos carpet, strips and waxes floors throughout the hotel.
• Cleans designated areas and back of house areas on hotel property.