Manager in Training

Job Description

Job Title: Store Manager

Departmen t: Operations

Reports To: Zone Manager

Exemption Status (FLSA): Exempt

Job Summary: The Store Manager has full responsibility for the overall performance operations and profitability of the store. This role provides leadership and direction to all store team members including hiring training scheduling performance management and development. The Store Manager ensures the consistent execution of True North standards by maintaining a fast friendly and clean environment while overseeing staffing inventory labor cash controls safety and facility maintenance. The Store Manager is accountable for achieving operational financial and customer service goals and serves as the primary liaison between the store and the Zone Manager.

Essential Functions:

• Ensure delivery of exceptional customer service in accordance with company standards
• Maintain overall responsibility for store safety cleanliness and operational readiness
• Lead train coach and develop team members to meet performance expectations
• Ensure compliance with company policies procedures safety standards and legal requirements
• Plan assign and manage staffing levels and schedules to meet business needs
• Monitor and address team member performance including recognition and corrective action
• Maintain consistent communication with team members through daily directions and scheduled meetings
• Respond to emergencies to ensure the safety and security of guests team members and assets

Store Leadership & Management

• Provide overall leadership and accountability for store operations and results
• Recruit hire onboard train and retain a high-performing store team
• Set clear expectations goals and priorities for Assistant Managers Shift Managers CSRs Food Service Cook and the Food Service Lead
• Conduct performance evaluations and address performance issues in a timely and professional manner
• Foster a positive inclusive and results-driven work environment
• Ensure effective succession planning and development of future leaders

Customer Service

• Ensure consistent delivery of a fast friendly and clean customer experience
• Address escalated customer complaints and resolve issues within company guidelines
• Monitor customer service trends and implement improvements as needed
• Serve as a role model for service excellence and brand standards

Sales Cash Controls & Asset Protection

• Promote customer loyalty and enroll customers in the rewards program
• Address escalated customer complaints and resolve issues within company guidelines
• Monitor customer service trends and implement improvements as needed
• Serve as a role model for service excellence and brand standards

Store Operations & Merchandising

• Ensure store fuel and food service operations meet company standards and regulatory requirements
• Oversee inventory management including ordering receiving audits rotations and shrink control
• Conduct regular audits of high-risk inventory including lottery tobacco and controlled items
• Monitor in-ground gasoline storage inventory
• Review DVR and other monitoring systems to ensure safety and operational compliance
• Ensure merchandising standards and planograms are executed consistently

Facilities Safety & Maintenance

• Maintain the safety cleanliness and appearance of all interior and exterior store areas including restrooms sales floor fuel areas parking lot and surrounding grounds in accordance with brand standards.
• Identify troubleshoot and report maintenance and equipment issues in a timely manner
• Coordinate with maintenance and vendors to resolve facility issues
• Ensure compliance with safety procedures emergency protocols and environmental requirements

Administrative & Financial Responsibilities

• Manage labor budgets and scheduling to align with business needs
• Run and review operational and financial reports
• Reconcile store documentation and ensure accurate recordkeeping
• Oversee banking procedures and ensure deposits are completed in accordance with company policy
• Maintain required documentation and reporting including PDI and compliance reporting

Requirements:

• Ability to lead and manage store operations independently
• Strong organizational communication and problem-solving skills
• Ability to analyze performance data and make sound business decisions
• Ability to follow and enforce company policies procedures and safety standards
• Maintain proper uniform and professional appearance standards
• Must be available to work a minimum of 45 hours per week and provide support 24 hours per day 7 days per week by being on duty or on call.
• Must possess and maintain a valid drivers license
• Must have access to a reliable vehicle for banking and business purposes
• Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio Michigan and Wisconsin 21 years of age in Illinois)

Education and Experience:

• Must hold a high school diploma or equivalent
• Prior customer service or cashier experience
• Previous experience supervising others

Physical Requirements:

• Ability to stand or walk for extended periods of time
• Ability to bend reach and perform repetitive motions
• Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Ability to drive a vehicle
• Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment:

• Fast-paced convenience store environment with frequent customer interaction
• Indoor and outdoor work conditions

Required Travel:

• Banking purposes
• Assisting other store locations
• Required training classes
• Manager meetings

True North is an equal opportunity employer and considers applicants without regard to race color religion sex national origin age disability veteran status sexual orientation or any other legally protected class.

Required Experience:

Manager