Communications Technician

Job Title

Communications Technician

Job Description

At Valley Health, every interaction counts. As a Communications Technician, you will play a vital role in helping patients, families, physicians, and staff access the information and support they need.

The Communications Technician accurately handles answer/ transfer calls for the general public, communicates directions to different facilities for general public, pages physicians/ VHS personnel as needed, enters schedules and updates for Web on call for physician practices and departments. The Communications Technician is responsible for maintaining a safe and clean work environment and communicating in support of Valley Health values.

Shift Schedule: 3 12 hour shifts (36 hours) per week, 7 a.m. to 7 p.m., and one weekend (Saturday and Sunday) per month.

What You Will Do

Provide Exceptional Customer Service

In this role, you will serve as a professional and welcoming first point of contact for callers, answering and routing calls accurately and efficiently. You will assist callers by providing information and directions to Valley Health facilities and services while delivering a positive customer experience during every interaction.

Support Healthcare Operations

You will also support healthcare operations by paging physicians and Valley Health personnel as needed, entering and maintaining physician and department on-call schedules, and helping ensure critical communications are delivered accurately and promptly. This position supports communication needs across multiple departments and service lines.

Manage Multiple Priorities

This role requires the ability to manage multiple priorities, including handling a high volume of calls while maintaining accuracy and professionalism. You will navigate multiple systems and applications simultaneously, use sound judgment when prioritizing requests and responding to urgent needs, and remain calm and effective when managing competing demands.

Education High school diploma or equivalency required Experience Former hospital department/call center operator or physician office experience preferred Qualifications- Customer service oriented and excellent communication skills required - Proficiency in computer and typing skills (40-50 wpm) required - Working knowledge of Microsoft Word and Outlook required - Ability to respond to multiple demands and use analytical

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.