On Site Support Technician

Senior On-Site Support Technician

Position Overview

We are seeking a Senior On-Site Support Technician to provide advanced technical support within a large enterprise manufacturing environment. This individual will serve as a key escalation resource for complex end-user issues while supporting day-to-day IT operations, infrastructure, and desktop support activities. The ideal candidate will combine strong technical expertise with excellent customer service skills and the ability to lead and mentor junior technicians.

This position offers the opportunity to work in a dynamic, enterprise-level environment supporting a wide range of technologies, systems, and business-critical operations.

Key Responsibilities

Technical Support & Operations

• Serve as the primary escalation point for advanced desktop, hardware, software, and network-related issues.
• Troubleshoot and resolve complex incidents within established service level agreements (SLAs).
• Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, upgrade, and maintain hardware and software systems.
• Utilize diagnostic tools, PowerShell, anti-malware tools, and other utilities to identify and resolve issues.
• Perform preventative maintenance on end-user devices and server hardware.
• Monitor system performance and proactively identify opportunities for improvement.
• Document incidents, troubleshooting efforts, resolutions, and support procedures.

Leadership & Team Support

• Provide guidance, mentorship, and day-to-day support to a team of 1-2 technicians.
• Assist in onboarding and training new team members.
• Support service desk operations during periods of high ticket volume.
• Reinforce best practices, ITIL processes, and customer service standards.
• Communicate effectively with stakeholders, management, and technical teams.

Infrastructure & Network Support

• Support Active Directory administration and user account management.
• Maintain and troubleshoot server and storage environments, including SAN and NAS technologies.
• Support network infrastructure including routers, switches, TCP/IP networking, and firewall configurations.
• Assist with server hardware installation, upgrades, and maintenance.
• Support virtualization technologies and enterprise infrastructure environments.

Project & Change Management

• Assist with software deployments, system upgrades, and technology rollouts.
• Support change management processes and release activities.
• Participate in enterprise hardware and software procurement activities.
• Coordinate with project stakeholders to communicate progress and manage expectations.
• Develop work instructions, knowledge base articles, and end-user documentation.

Manufacturing & Industrial Technology Support

• Assist with troubleshooting industrial automation systems when required.
• Support technologies including PLCs, HMIs, servo motors, and software-driven instrumentation.
• Help maintain operational technology systems and industrial control networks.
• Ensure all work is performed in accordance with established safety procedures and regulations.

Required Qualifications

• College diploma or university degree in Computer Science, Information Technology, or equivalent work experience.
• Experience providing desktop, network, and infrastructure support in an enterprise environment.
• Strong understanding of Windows desktop and server operating systems.
• Experience supporting Microsoft Office and enterprise business applications.
• Working knowledge of Active Directory administration.
• Experience troubleshooting hardware, software, and networking issues.
• Strong customer service, communication, and documentation skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to lead, mentor, and support junior technical staff.

Preferred Qualifications

• Microsoft Technology Associate (MTA) - IT Infrastructure certification.
• ITIL Foundation certification or willingness to obtain within the first six months.
• Server and network administration certifications.
• Experience supporting manufacturing or industrial environments.
• French language skills are a plus.

Technical Environment

Operating Systems & Microsoft Technologies

• Windows 7, Windows 10/11
• Windows Server 2008 and newer
• Active Directory
• Microsoft Office

Applications

• SAP
• Altiris
• Ghost

Diagnostic & Support Tools

• PowerShell
• ALTools
• Anti-Malware Solutions

Infrastructure & Networking

• SAN and NAS Storage
• VMware vSphere
• Cisco Routers and Switches
• TCP/IP Networking
• Firewall Management
• SCSI
• RAID
• I/O Topology

Industrial Automation

• PLCs (Programmable Logic Controllers)
• HMIs (Human Machine Interfaces)
• Servo Motors
• Industrial Control Networks
• Software-Driven Instrumentation

What We're Looking For

• Excellent communication and customer service skills.
• Strong technical troubleshooting abilities.
• High attention to detail and sense of ownership.
• Ability to learn new technologies quickly.
• Experience working in collaborative team environments.
• Self-motivated professional capable of managing competing priorities.
• Commitment to safety, operational excellence, and continuous improvement.

Employee Value Proposition

• Gain experience supporting enterprise-scale IT infrastructure and manufacturing operations.
• Exposure to advanced server, storage, networking, and industrial automation technologies.
• Opportunity to mentor and develop junior technicians.
• Work in a collaborative environment that values technical growth and professional development.
• Play a critical role in supporting business-critical systems and operations.

This is a Contract position based out of Mount Crawford, VA.

The pay range for this position is $28.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Mount Crawford,VA.

This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.