Hotel Shift Supervisor

Job Description

Job Description

The Hotel Shift Supervisor supervises the Front Desk during any given shift while maintaining unmatched guest service and maximizing Hotel revenue.

Duties:

• Supervise, evaluate, coach, counsel and situational retraining of Front Desk staff.

• Maintain and manage inventory daily and evaluate same day selling strategies.

• Provide a welcome reception area for guests.

• Consistently offer professional, friendly and engaging experience with internal and external guests.

• Execute all shift reports.

• Maximize revenue by promoting suite upgrades and maintaining rate integrity.

• Able to effectively communicate with entire staff.

• Maintain ticket bank and keep proper inventory of all tickets and logs.

• Assist with the check-in line as needed.

• Must be able to understand guest or employees needs and the ability to handle all situations calmly and professionally.

• Ability to Multi-task and work well in a fast paced, team-oriented environment

• Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, Information Desk, Concierge).

Qualifications:

• High school diploma or equivalent

• Minimum 1-year Front Desk experience preferably in a resort setting.

• Minimum 2 years customer service required